Advanced Metering Infrastructure

Concentrates on the various aspects of metering through to the accumulation of metering data for various purposes, including AMI/AMR; Communications Architecture; Meter Inventory; Pre-pay Meters; Meter Read Routing; GIS; Demand Side Management/Conservation; and Energy Efficiency.

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Meter Data Management

Deals with issues surrounding Meter Data Management (MDM); Data Warehousing; Load Management; Load Profiling; and Revenue Assurance.

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Billing

Focuses on all aspects of billing including E-Billing; Wholesale Billing; Billing for Other Services; Bill Print Services; Consolidated Bills; Revenue Assurance; Complex Billing; and Dynamic Pricing.

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Customer Contact Center

Explores current, emerging and enabling process and technology in the areas of Customer Acquisition; Customer Segmentation and Marketing; Channel Management; Telephony; DSM/Conservation; CRM; Web Self Services; Call Center Software; Outage Management; Work Management; GIS; Kiosks; and Document Management.

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Payments

Examines various issues related to Credit Card; Debit Card; eCheck; Lockbox Operations; Treasury Functions; EBPP; Cashier Workstations; and Kiosks.

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Credit and Collections

Considers new issues and best practices in the areas of Credit & Collections Software; 3rd Party Collections; Mobile Workforce Management; Modeling and Scoring; Data Analytics; eChecks; and Remote Disconnect through AMI.

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Field Customer Service

Concentrates on various aspects of Field Operations including Outage Management; Materials Management; Mobile Workforce Management; GIS; Communications Architecture; GPS; Broadband; Dispatch; Routing; and Scheduling.

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Strategies and Management

Provides information relating to plans, strategies, trends and management related to all of the Customer Service Lifecycle.

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Exhibitor Showcase

Exhibitor forum for informing utility personnel about their products and services.