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Sunday, May 18 |
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12:00 - 5:00 PM |
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Exhibitor Registration |
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Monday, May 19 |
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8:00 AM - 6:00 PM |
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Exhibitor Registration |
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8:00 AM - 6:00 PM |
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Conference Registration
sponsored by
First Data Utilities |
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Tuesday, May 20 |
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7:30 AM - 6:00 PM |
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Conference Registration
sponsored by
First Data Utilities |
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8:00 - 11:00 AM |
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Exhibitor Registration continues |
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3:00 - 6:00 PM |
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Exhibit Hall Hours |
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3:15 - 3:45 PM |
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Attendee Orientation |
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4:00 - 6:00 PM |
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Welcome
Reception
sponsored
by
Oracle |
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6:15 - 7:30 PM |
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Women in Utilities
|
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7:30 - 9:30 PM |
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Hospitality Suites |
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Wednesday, May 21 |
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7:30 - 8:30 AM |
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Continental Breakfast
sponsored by
First Data Utilities |
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8:00 - 11:45 AM |
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Conference Registration
sponsored by
First Data Utilities |
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8:30 - 9:00 AM |
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General Session Welcome |
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Jerry Duvall
CEO
CS
Week
Penni McLean-Conner
2008 Conference Chair
VP, Customer Care
NSTAR |
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9:00 - 9:50 AM |
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Keynote Speaker:
Steve Bartley,
Deputy General Manager, CPS Energy
sponsored
by
IBM |
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9:00 - 11:45 AM |
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Invitation-Only Demonstrations |
|
10:00 - 10:15 AM |
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Break
sponsored
by
Alliance Data |
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10:15 - 11:45 AM |
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Session 1
Workshops |
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11:45 AM - 1:00 PM |
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Lunch in Exhibit Hall
sponsored
by
Black
& Veatch, Enterprise Management Solutions |
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11:45 AM - 5:00 PM |
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Exhibit Hall Hours |
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1:15 - 2:15 PM |
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Session 2
Workshops |
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2:15 - 2:30 PM |
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Break
sponsored
by
Alliance Data |
|
2:30 - 3:30 PM |
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Session 3
Workshops |
|
3:30 - 5:00 PM |
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Conference
Reception
sponsored
by
Oracle |
|
7:30 - 10:00 PM |
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La Villita Fiesta
Special Event
sponsored
by
Harris Computer Systems |
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Thursday, May 22 |
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7:30 - 8:30 AM |
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Continental Breakfast
sponsored
by
Skywire Software |
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8:30 AM |
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General Session Welcome |
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Penni McLean-Conner
2008 Conference Chair
VP, Customer Care
NSTAR |
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8:30 - 9:15 AM |
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General Session & Keynote Speaker:
Toody Byrd, Humorist
Sponsored
by
Mincom |
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9:15 - 9:30 AM |
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Expanding Excellence Awards
Announcements
Rod Litke
COO
CS Week |
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9:30 AM - Noon |
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Invitation-Only Demonstrations |
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9:45 - 10:45 AM |
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Session 4
Workshops |
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10:45 - 11:00 AM |
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Break
sponsored
by
Alliance Data |
|
11:00 AM - Noon |
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Session 5
Workshops |
|
12:00 - 1:15 PM |
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Lunch in Exhibit Hall
sponsored
by
Ventyx |
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12:00 - 4:30 PM |
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Exhibit Hall Hours |
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12:30 - 1:00 PM |
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Exhibit Hall Door Prize Drawing |
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1:15 - 2:15 PM |
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Session 6
Workshops |
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2:15 - 2:30 PM |
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Break
sponsored
by
Alliance Data |
|
2:30 - 3:30 PM |
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Session 7
Workshops |
|
2:30 - 4:30 PM |
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Social
Reception
sponsored
by
Oracle |
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Friday, May 23 |
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7:30 - 8:30 AM |
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Continental Breakfast
sponsored
by
ista North America, Inc. |
|
8:30 AM |
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General Session Welcome |
|
|
|
Penni McLean-Conner
2008 Conference Chair
VP, Customer Care
NSTAR |
|
8:30 - 9:30 AM |
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General Session & Keynote Speaker:
Henry Cisneros,
Former HUD Secretary
|
|
9:30 AM |
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Special Announcements
Jerry Duvall
CEO
CS
Week |
|
9:45 AM |
|
2008 Jeep
Wrangler Drawing |
|
9:45 - 10:00 AM |
|
Break
sponsored
by
Alliance Data |
|
10:00 - 11:00 AM |
|
Session 8
Workshops |
|
10:00 AM - 1:30 PM |
|
Time Warner Cable San Antonio Call Center Tour |
|
10:00 AM - 1:30 PM |
|
Alliance
Data Remittance Processing Center Tour
sponsored
by
Alliance Data |
