Earn up to 8 CPE credits for attending any of these courses

Smart Metering and MDM – Take Advantage of the Future Capabilities Now

Meter data management is one of the most complex and data intensive computing challenges utilities face. Customer service and information technology professionals from large utilities will find this course informative and crucial as they seek to comply with the new regulations. Attendees will learn how Smart Metering fits with the 2005 Energy Policy Act, its impact on your business and customers, the proper techniques for documenting requirements and how to develop a business case for management approval.

Getting the Most From Your CSR Training

If you listen to your CSR’s phone calls and wonder if you are getting the most for your training time and dollars, or plan to redesign your training efforts, this one-day course takes a close look at your new hires and recurring training from a design, development, facilitation, testing and review standpoint to ensure that you are getting your money's worth. Designing training programs since 1985, Kimberly's focus is not just "doing training", but "getting results"—ensuring that your employees are getting the information they need. Panel discussions and breakout sessions make this a session you will not want to miss.

Credit and Collections – Succeeding Through an Economic Crisis

In today's market, utilities must adapt “best practice" techniques to improve their credit and collections policies, processes, and procedures for their own survival. This information packed course looks at economic trends and outlooks, ways you can optimize your performance, and explores new technology, practices, and products to enhance your daily operations.

Selecting the Right CIS for My Organization

The deliverables for each step of the CIS selection and implementation process: the planning and design blueprint phase, solution scope and confirmation phase, and the installation blueprint phase are packed into one day in a fresh reformatting of this most popular course. Two top speakers provide systematic guidance, sample documents, evaluation forms and contacts for comparison and contrast by customer service and IT professionals now on—or potentially on—a CIS selection and implementation team.