Monday, April 30, 2012 | 8:00 - 4:00 pm | Texas 2

Leading an Engaged Workforce Committed to Your Results

Kimberly Mitchell, President, InterWeave

Customer engagement is an important goal for your organization. But employee engagement is the critical first step to accomplishing your customer results.

Leadership and behavioral management expert, Kimberly Mitchell will share strategies and implementation tips to lead an engaged workforce so you can achieve your greatest results.

Regardless of your department, these leadership principles and best practices apply to all aspects of your organization to help you identify what an engaged workforce looks like, what role your leadership plays and how to measure your success in leading employee engagement.

Learning Objectives:

Engaged is a very dynamic word and is being desired by many organizations - an engaged customer base, an engaged workforce, an engaged Board of Directors. It is a desired feeling and a response that many organizations are striving for at all levels. But what is it REALLY all about and how do you achieve it?

• Define employee engagement - what it is and what it isn’t;

• Review the role that leaders play in promoting employee engagement;

• Discuss how to implement and measure initiatives focused to employee engagement.

Kimberly King Mitchell is the founder and president of InterWeave, a Tampa-based firm specializing in call center performance management. She has more than 20 years’ experience sharing innovative and dynamic processes for optimizing performance in the call center environment. Kimberly is a popular and much sought-after speaker, known for her keen insights and methods that improve organizational efficiency, effectiveness and profitability.