May 23, 2011

8:00 am - 4:00 pm

Gaylord Palms Resort & Convention Center

Orlando, FL

 

CS Week

 

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Questions, Comments or Suggestions? Contact:

Danice Mullendore | CS Week

Danise Mullendore

College Coordinator

CS Week College courses are facilitated by vendor-neutral consultant experts in the utility industry and customer service/IT community. Their expertise is well-respected and widely sought after. Participants will be equipped with deliverables and documentation that will be timely, relevant and helpful in transferring this knowledge to their utility. The real-world experience conveyed in an in-depth CS Week College course translates into real-world profitability.

$625 - College Only    $495 - College price if registering for Conference 35 also

 

Earn up to 8 CPE credits for attending any of these courses

   

Utilizing SharePoint to Drive Efficiencies at Your Utility

SharePoint, a Microsoft project used by numerous utilities to replace multiple software solutions with a single integrated solution, can be used throughout the organization. This course provides attendees with specifics on using SharePoint to drive efficiencies and lower costs in your business processes. This course will include both primer and advanced level use of features such as collaborations, file sharing, search, Excel and web publishing. (SharePoint and Microsoft are registered trademarks.)

   

Successfully Delivering the Smart Grid within Your Utility

Large, medium and small utilities will soon be impacted, if not already, by the Smart Infrastructure wave.  How will it affect your utility? How does your organization need to prepare?  What business processes will need to be created or redesigned?  While many projects focus on the deployment of hardware technology, this course will explore how to plan and manage the integration of Smart Grid solutions to meet utility business objectives. The course will also examine the significant management issues surrounding the ownership and use of massive amounts of data these projects will generate.

   

Transforming Your Company Through Behavioral Management

Behavioral Management is a method of identifying, changing and tracking the desired behaviors within a business to ensure that your culture, your employees, your business and your customers are all in alignment. This course is designed to examine a business from a manager or executive level and to identify the senior leadership behaviors that will sustain a culture of trust, respect, and inspiration to transform your business and more effectively and efficiently meet the cost drivers that measure your success.

 

 

CS Week  4817 N. Hwy. 1417  Sherman, TX 75092-6605  903-893-3214 tel  903-893-6136 fax  contact us     Find CS Week on Facebook