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 The educational landscape matches the Customer Experience
Lifecycle with CS Week Conference
tracks designed to cover each area:
Advanced Metering Infrastructure
Concentrates on the various aspects of metering and the
collection of metering data for various purposes
including AMI/AMR: Communications Architecture; Meter
Inventory; Prepay Meters; Meter Read Routing; and GIS.
Meter Data Management
Deals with issues surrounding Meter Data Management (MDM)
including: Data Warehousing; Load Management; Load
Profiling; and Revenue Assurance.
Energy Efficiency and
Conservation
Covers the various issues of energy efficiency and
conservation including: Water, Gas and Electric
Conservation, Intelligent Grid; Home Automation; Smart
Appliances; Home Area Networks; Zigbee; Demand Response
and Dynamic (Real-Time) Pricing; Distributed Generation;
Consumer Displays and Controls; Direct Load Control and
Gas & Electric Curtailment.
Billing
Focuses on all aspects of residential, commercial and
industrial billing including: e-Billing; Wholesale
Billing; Billing for Other Services; Bill Print
Services; Consolidated Bills; Revenue Assurance; Complex
Billing; and Dynamic (Real-Time) Pricing.
Customer Contact Center
Explores current, emerging and enabling processes and
technology in the areas of: Customer Acquisition;
Customer Segmentation and Marketing; Channel Management;
Telephony; DSM/Conservation; CRM; Web Self Services;
Call Center Software; Outage Management; Work
Management; GIS; Kiosks; and Document Management.
Payments
Examines various payment issues related to: Credit
Cards; Debit Cards; e-Checks; Lockbox Operations;
Treasury Functions; EBPP; Cashier Workstations; and
Kiosks.
Credit and Collections
Considers new issues and best practices in the areas of:
Credit & Collection Processes and Software; 3rd Party
Collections; Mobile Workforce Management; Modeling and
Scoring; Data Analytics; e-Checks; and Remote Disconnect
through AMI.
Field Customer Service
Concentrates on various aspects of Field Operations
including: Outage Management; Materials Management;
Mobile Workforce Management; GIS; Communications
Architecture; GPS; Broadband; Dispatch; Routing; and
Scheduling.
Strategies and Management
Focuses on trends from a people, process and technology
perspective by sharing information related to plans,
strategies, trends and management of the Customer
Service Lifecycle.
Exhibitor Showcase
Exhibitor forum for informing utility personnel about
their products and services. |
