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CS Week is the premier educational event for professionals
involved in the customer service and customer information
technology aspects of utility, cooperative and municipal
management.
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CS Week is focused on all
business processes from meter to cash
Find forums to discuss hurdles
to integration, the latest technologies and current
challenges:
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- Alternative CIS upgrade
approaches
- AMI and MDM benefits, challenges
and technology
- Automating field service delivery
- Call center techniques,
strategies and technology
- CIS selection and implementation
- Customer self-service strategies
- Customer service innovations
- Customer service training and
techniques
- Customer survey data collection,
management and protection
- Energy Policy Act
- Integrating GIS with CIS
- IVR and VOIP revisited
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- MDM deployment
- Meeting customer demands
- New products and services
- Options for extending legacy
systems
- Outsourcing and multisourcing
- Payment and prepayment options
- Proven technologies, systems and
software
- Rate increase management
- Regulatory factors
- Strategies for bill presentment
- Successful project management
- Systems implementations and
upgrades
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Executives, vice presidents, managers,
directors and all levels of customer service personnel, marketing,
rates and regulations, call centers, trading and settlement,
collections, e-business, B2B, technology development and application
support benefit from comprehensive programs designed to enhance
their productivity and effectiveness as key personnel. Attendees
gain insights from knowledgeable speakers, profit from solutions and
ideas shared amongst peers and expand their awareness of the latest
trends and technologies.
CS
Week offers the largest number of vendors and consultants dedicated
to the utility industry and Customer Service, providing each
attendee the opportunity to learn about the newest technologies on
the market.
Due to
the valuable support of its many sponsors each year, the CS Week
venue registration fees remain the very best value of any
educational event in the industry. |
