CS Week | Why Attend?

April 30 - May 4, 2012

Gaylord Texan Resort & Convention Center

Dallas/Ft Worth, TX

Why Attend CS Week?

CS Week is the premier educational event for professionals involved in the customer service and customer information technology aspects of utility, cooperative and municipal management.

CS Week is focused on the full spectrum of business processes from meter to cash.

Find forums to discuss hurdles to integration, the latest technologies and current challenges:

AMI and MDM benefits, challenges and technology and deployment
Automating field service delivery
Call center techniques, strategies and technology
Changing role of CSRs
CIS selection and implementation
Customer self-service strategies
Customer service training and techniques
Customer survey data collection, management and protection
Credit & collections
Demand Response
Home Energy Management
Integrating GIS with CIS

Meeting customer demands
Options for extending legacy systems
Outsourcing and multi-sourcing
Payment and prepayment options
Proven technologies, systems and software
Rate case management
Regulatory factors
Smart Grid Preparedness
Smart Infrastructure
Social Media
Strategies for bill presentment
Successful project management
Systems implementations and upgrades

C-level executives, VPs, managers, directors and all levels of customer service personnel, marketing, rates & regulations, call centers, collections, e-business, B2B, technology development and application support professionals benefit from comprehensive programs designed to enhance their productivity and effectiveness as key personnel. Attendees gain insights from knowledgeable speakers, profit from solutions and ideas shared amongst peers and expand their awareness of the latest trends and technologies.

CS Week brings together the largest number of exhibitors and consultants dedicated to customer service and IT in the utility industry, providing each attendee the opportunity to learn about the newest technologies and solutions on the market.

Due to the invaluable support of its many sponsors each year, the CS Week venue registration fees remain the best value of any educational event in the industry.

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