CS Week is focused on all business processes from meter to cash.

Find forums to discuss hurdles to integration, the latest technologies and current challenges:

• Alternative CIS upgrade approaches
• AMI and MDM benefits, challenges and technology
• Automating field service delivery
• Call center techniques, strategies and technology
• CIS selection and implementation
• Customer self-service strategies
• Customer service innovations
• Customer service training and techniques
• Customer survey data collection, management and protection
• Energy Policy Act
• Integrating GIS with CIS
• IVR and VOIP revisited

• MDM deployment
• Meeting customer demands
• New products and services
• Options for extending legacy systems
• Outsourcing and multisourcing
• Payment and prepayment options
• Proven technologies, systems and software
• Rate increase management
• Regulatory factors
• Strategies for bill presentment
• Successful project management
• Systems implementations and upgrades

Executives, vice presidents, managers, directors and all levels of customer service personnel, marketing, rates and regulations, call centers, trading and settlement, collections, e-business, B2B, technology development and application support benefit from comprehensive programs designed to enhance their productivity and effectiveness as key personnel. Attendees gain insights from knowledgeable speakers, profit from solutions and ideas shared amongst peers and expand their awareness of the latest trends and technologies.

CS Week offers the largest number of vendors and consultants dedicated to the utility industry and Customer Service, providing each attendee the opportunity to learn about the newest technologies on the market.

Due to the valuable support of its many sponsors each year, the CS Week venue registration fees remain the very best value of any educational event in the industry.