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The CS Week utility professional
attendee profile includes:
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- VPs, COOs and CIOs of
Customer Service and IT
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Managers/Directors/Supervisors in Utility Customer
Service
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Managers/Directors/Supervisors from Utility IT
departments
- Project Managers
- Analysts and
Programmers
- Call Center
Professionals
- Marketing
Representatives
- Field Service
Professionals
- Energy
Conservation/Energy Audit Professionals
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Attendees depend on CS Week for:
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- Exploring
high-quality technology choices and consulting
resources.
- Listening to the
perspectives of other utility professionals who have
been there, done that.
- Learning how to
compare and measure customer service success.
- Reviewing business
strategies needed to unleash the full potential of
utility customer service.
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