Call for Presentations  -  Online Submissions Extended

CS Week is searching for speakers
with a story to tell and a willingness to share that knowledge with other utilities.

Submission deadline:  Thursday, August 17, 2018

  Read instructions below, then click  to submit your 
We appreciate your participation! 

Questions:  Contact Danise Mullendore at: or call CS Week office: 903-893-3214



CS Week is now accepting abstracts for Conference 43,  April 9 - 12, 2019 
This is an unparalleled opportunity to share your knowledge and experience with a 
respected audience of customer service professionals.



You will join the ranks of the profession’s recognized experts and benefit from profitable networking opportunities with other industry professionals.


  • Each presentation will run one hour to one and one-half hours depending on the time slot assigned.
  • One presenter has 40 minutes and multiple presenters have 20-25 minutes.
  • Each session will contain an introduction from a Planning Committee Member and include 10-15 minutes for questions and answers at the end of your session. 
  • Each presentation must be submitted in PowerPoint format along with a PDF for distribution to attendees.



Abstract selection is competitive. Please follow the instructions and guidelines outlined below to assure that your submission is considered. 

Simply complete the online form (an email confirmation will give you a copy of your submission).

  • Provide the Primary Contact name and info for the person submitting the abstract. It may be different than the "Presenter", such as an assistant.
  • Choose the Customer Experience Lifecycle Track that best describes your abstract. 
    • Analytics - Covers various aspects of the Smart Grid and/or Smart Infrastructure, Advanced Metering Infrastructure, Meter Data Management and the analytics resulting from the data generated by the devices. Covers all devices that monitor consumption and also Internet of Things.
    • Contact Center Explores current, emerging and enabling processes and technology in the areas of customer acquisition; telephony; DSM/conservation; CRM; call center software; outage management; work management; GIS; kiosks; and document management.
    • Digital Customer Engagement - Utilizes digital tools and techniques to find, listen to and mobilize stakeholders around issues in the utility industry.
    • Field Services - Concentrates on various aspects of field operations including outage management; materials management; mobile workforce management; GIS; communications architecture; GPS; broadband; dispatch; routing; and scheduling.
    • Billing & Payments - Focuses on all aspects of residential, commercial and industrial billing including e-billing; wholesale billing; billing for other services; bill print services; consolidated bills; revenue assurance; complex billing; and dynamic (real-time) pricing. This track also examines various payment issues related to credit cards; debit cards; e-checks; lockbox operations; treasury functions; EBPP; cashier workstations; and kiosks.
    • Credit & Collections - Considers new issues and best practices in the areas of credit and collection processes and software; third party collections; mobile workforce management; modeling and scoring; data analytics; e-checks; and remote disconnect through AMI.
    • Strategies & Management - Focuses on trends from a people, process and technology perspective by sharing information related to plans, strategies, trends and management of the Customer Service Lifecycle.

    • Provide a title – LESS than 10 words.
    • Write a clear, 50 - 150 word summary/description of your presentation.

    • Write three concise learning objectives, focusing on what knowledge participants will gain from the presentation. Keep each learning objective to 15 words or less.

    • Provide Presenter and Co-Presenter(if applicable) information. List more presenters in your summary if necessary, along with reasons for more presenters.

    Please assist us in providing a quality educational experience for conference participants by adhering to our philosophy that all presentations be non-commercial.

    Vendor/Consultant submitters are required to partner with their client to tell their story (presentation may not be a sales pitch).

    All presenters/co-presenters are required to register (including vendors/consultants) by Friday, December 28th.  A complimentary (conference) registration will be provided to one utility speaker per company, per session. 



    Scope - must be relevant to conference attendees, true to the Customer Experience Lifecycle, and supported by outlined learning objectives.

    Quality - Abstracts will be reviewed for attention to detail, relevance, originality, and innovation.

    Timeliness in the Industry 

    Adherence to Published Submission Guidelines - All abstracts must be submitted online. They will not be accepted in any other format.


    Note: Abstract deadline - please make sure it is received no later than Thursday, August 17, 2018.  Late submissions may not be considered. 



    • Does my abstract address “real world”, practical and current issues?

    • If I am a vendor, have I partnered with a client utility company?

    • If chosen, am I willing and able to adhere to the deadline schedule listed below?

    Presenter(s) whose abstract submissions are accepted 


    Abstract Submission Deadline 

    August 17, 2018

    Outline Due

    December 3, 2018 or sooner

    Presenter Registration   December 28, 2018 or sooner 

    1st Draft PowerPoint Due

    January 18 , 2019 or sooner

    Final PowerPoint Due

    February 18, 2019 or sooner

    All Venues


    April 8 - April 12, 2019

           CS Week Conference 43


         April 9 - 12, 2019

           On-Site Speaker Ready Room Open


         April 9 - 11, 2019

           CS Week Conference 43 Workshops


         April 10 - 12, 2019


    Conference Questions

    If you have a question regarding
    CS Week Conference,

    please contact:

    Danise Mullendore

    Workshop Manager