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Agenda |
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8:30 am |
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Welcome
and Introductions |
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Sue Daulton - CS Week,
Brian Jones - SAP America, Inc. |
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General Session |
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9:00 am |
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SAP Utility Road Map |
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Presentation by SAP on changes in the
utility industry with a focus on the Utility Road Map |
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Klaus Heimann and Stefan Wolf - SAP
AG |
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9:45 am |
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Launch of NEW
CIS/CRM Influence Council |
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Join this initial discussion focused on
implementation and post-go live experiences, best
practices, recalibration of expectations and metrics.
Hear how to become a member of this new group. |
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Brian Jones - SAP, Sue Daulton -
ASUG Program Chair |
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10:15 am |
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Break |
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10:30 am |
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New CIS/CRM
Influence Council |
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Customer-led sessions will include the utility's
unique views followed by a group discussion on each
topic:
Best Practices/Ideas for Influencing
Change
Learn about Consumers Energy's approach to seeking
out and acting on best practices related to managing
internal and external expectations related to change.
They will lead a discuss on what other utilities are
doing in this area.
Consumers Energy
Ideas for Influencing Change/Product
Improvements
E.ON will share their ideas for product
or reporting improvements to manage the new CIS
business processes. They will lead a discussion on
functional improvements that could help accelerate
adoption of the new CIS business processes.
E.ON
Metrics & What Makes Sense
Hear how PSE&G found that the old
metrics need recalibrating with a new system. Customer
lead discussion on metrics, benchmarking & KPIs.
PSE&G
Influence Council Next
Discussion on expectations, timelines,
and next steps.
Brian Jones - SAP, Sue Daulton - ASUG
Program Chair |
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12:30 pm |
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Lunch and
Networking |
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1:15 pm |
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Implementing EHPK4 -
A Texas Cooperative Preparing for a Smart Grid Future |
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Hear about Bluebonnet Electric
Cooperative's smart grid strategy of preparing for the
future. |
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Barbara Seilheimer, Bluebonnet
Electric Cooperative |
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1:45 pm |
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Turning Data Into
"Smart" Information |
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Learn CenterPoint Energy's plan to
utilize 'smart' meter data to enhance business
processes, most specifically outage and diversion. |
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Deryl Tumlinson, CenterPoint Energy |
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2:30 pm |
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Wrap Up |
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Future International and
National Meetings |
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Brian Jones - SAP |
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Synergy Group Meeting
evaluation |
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Sue Daulton - CS Week |
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3:00 pm |
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Adjourn -
Exhibit Hall open |
