CS Week | Oracle Synergy Group Agenda

May 1, 2012

Gaylord Texan Resort

& Convention Center

Dallas/Ft Worth, TX

Questions, Comments or Suggestions? Contact:

Lisa Collins

Synergy Groups Coordinator

Registration is complimentary to attend the Oracle Utilities Synergy Group.


Agenda

8:00 am		Continental Breakfast
		hosted by Oracle

8:30 am		Welcome and Introduction
		Will Ross, CS Week
		Lois Stark, CS Week

8:45 am		General Session
		UGBU Updates on Customer Care and Billing Product, Meter Data Management,
		Mobile Workforce Management, Customer Self-Service, and Business Intelligence

10:00 am		Break

10:15 am		Customer Presentation on multiple systems implementation

11:00 am		Customer Presentation on single system implementation

11:45 am		Lunch and Networking

1:00 pm		Round Table discussion by Product
		Oracle rep at each table

2:15 pm		Break

2:30 pm		Continuation of Round table discussion

3:00 pm		Product Direction and Proposed Enhancements

3:30 pm		Meeting Feedback
		Next Meeting
		Surveys

4:00 pm		Adjourn

Synergy Group registration for utility and governmental attendees only. Admittance to session is subject to presenter approval.