|
NASHVILLE CONVENTION CENTER
NASHVILLE, TN
 |
 |
| |
|
Questions,
Comments or Suggestions? Contact: |
|
 |
|
Linda Morman
Synergy Groups
Coordinator
|
|
| |
|
| |
|
| |
|
Registration is complimentary to attend the
Oracle Synergy
Group. |
| |
|
Agenda |
|
8:00 am |
|
Continental Breakfast hosted by
Oracle |
| |
|
|
|
8:30 am |
|
Welcome and Introduction |
| |
|
Chris Johnson, CS Week |
| |
|
|
|
8:45 am |
|
General Session |
| |
|
2010
CS Conference Overview |
| |
|
Oracle Utilities
Customer Care and Billing Product Update |
| |
|
Oracle Utilities
Customer Care & Billing V.2.3 Release Overview |
| |
|
|
|
10:20 am |
|
Break
|
| |
|
|
|
10:30 am |
|
Customer Presentation |
|
|
|
Future Rate Design in CC&B at PG&E - Overview of
SmartRate, Peak Day Pricing, Peak Time Rebate and Real Time
Pricing in CC&B |
| |
|
John Warnock, IT Manager, Pacific Gas & Electric
Company |
| |
|
|
|
11:30 am |
|
Lunch and Networking
hosted by Oracle
|
| |
|
|
|
12:30 am |
|
Workshop - New Integration
Products |
| |
|
Field
Work Processes |
| |
|
Meter
to Bill Processes |
| |
|
|
|
1:30 am |
|
Customer Participation Workshop |
| |
|
Product Enhancement - Rating |
| |
|
Customer Self-Service |
| |
|
|
|
2:30 pm |
|
Round Table |
| |
|
|
|
2:45 pm |
|
Wrap up |
| |
|
Next
Meeting |
| |
|
Meeting Feedback |
| |
|
|
|
3:00 pm |
|
Adjourn |
|
|
|
|
|
|
|
|