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Case Study: Las Vegas Valley Water District's Quality Assessment
Program Model -
Integration that Works for Feedback that Matters
Las Vegas Valley Water District has been using Advance Quality
Monitoring
Applications and tools for over five years and recently began an
initiative that
was focused on increasing agent accountability. They found that
the key to successfully bringing this to the forefront of the call
center culture was to fully leverage the quality monitoring
application for a more comprehensive and meaningful performance
assessment program. Their call center environment is highly
technical, and they have found ways to capitalize on integration
while building better communication venues. |
