Mission:

The CS Week Call Center Synergy Group provides a professional, unbiased environment and ongoing discussion of current and common interests among Utility Call Center managers and supervisors throughout North America.

Objectives:

• Educate membership on current issues related to Utility Call Centers

• Provide networking access to the knowledge base of other utility call center members

• Create year-round networking opportunities through web-casts, blogs/newsletters, face-to-face meetings and other discussion forums

• Create professional development opportunities that include networking participants.

Members:

• Open to all Utility staff with an interest in Call Centers or Call Center technology

• Steering Committee membership open to Call Center managers

• Administrative support for the steering committee and the meetings provided by CS Week.