Mission:

The CS Week Call Center Synergy Group provides a professional, unbiased environment and ongoing discussion of current and common interests among Utility Call Center managers and supervisors throughout North America.

Objectives:

• Educate membership on current issues related to Utility Call Centers

• Provide networking access to the knowledge base of other utility call center members

• Create year-round networking opportunities through web-casts, blogs/newsletters, face-to-face meetings and other discussion forums

• Create professional development opportunities that include networking participants.

Members:

• Open to all Utility staff with an interest in Call Centers or Call Center technology

• Steering Committee membership open to Call Center managers

• Administrative support for the steering committee and the meetings provided by CS Week.

The Spring 2010 meeting will be held at CS Week Conference 34 at the Gaylord Opryland Hotel and Convention Center in Nashville, TN.