CS Week | 311 Synergy Group Webinars

April 28 - 30, 2013

Tampa Convention Center
Tampa | FL

- 2012 RUBY SPONSORS -

- 2012 EMERALD SPONSORS -

311 Home

Committees:

311 Call Center Videos

311 Webinars

Research Partner:

CS Week

Questions, Comments or Suggestions? Contact:

Lisa Collins

Synergy Groups Coordinator

$199 Registration Fee

311 Synergy Group Webinars

Currently Featured:

Best Practice Sharing: 311 Call Center and CRM

Click here to view recorded presentation to include audio.

Duration:

54 minutes

Archived Webinars | Slide Shows and PDFs:

Best Practice Sharing: 311 Call Center and CRM

September 26, 2012

Best Practice Sharing: 311 Call Center Personnel Performance Measures

August 29, 2012

Best Practice Sharing: Managing FMLA and 311

July 25, 2012

The Best of 311 Spring Meeting 2012

June 27, 2012

311 Spring Meeting Preview

March 7, 2012

311: Comparative Survey Results

January 25, 2012

311: Not Business as Usual | Shared Services Models

October 26, 2011

The Best of the 311 Synergy Group Meeting

July 27, 2011

Quality Program Model Optimized by Agent Accountability

March 31, 2011

The Creation of 311 � Should It Be Combined with 911?

January 25, 2011

Developing a Work from Home Program for Your Contact Center Rep
Minneapolis 311 Virtual Agent Pilot

October 12, 2010

Synergy Group registration for utility and governmental attendees only. Admittance to session is subject to presenter approval.