Spring 2009 meeting:

 May 19, 2009  ·  8:30 am - 3:00 pm 

There is no cost to attend the  CS Week 311 Synergy Group

There is no cost to attend.

Fall 2008 meeting:

 September 30 - October 1, 2008

Sponsored by    

Mission:

The CS Week 311 Synergy Group provides a professional, unbiased environment for in-depth and on-going discussion of current issues and common interests among current and prospective 311 customer contact managers throughout North America.

Objectives:

• Educate membership on current issues related to 311

• Provide networking access to the knowledge base of other 311 members

• Create year-round networking opportunities through web casts, blogs/listservs, newsletters, face-to-face meetings and other discussion forums

• Create professional development opportunities that include networking with other 311 participants

Members:

• Open to all municipalities with an interest in 311

• Steering committee memberships open to municipalities with 311 call centers

• Administrative support for the steering committee provided by CS Week Associate Members

• Vendors are allowed to affiliate as Associate Members. This status allows vendors to attend sessions; it does not provide speaking opportunities.

• Vendors are not allowed to be members of the Steering Committee.

Meetings:

Two meetings per year, Spring and Fall during CS Week.