Cost to attend the 311 Synergy Group is $125.

The 311 Synergy Group is supported by CS Week.  CS Week is a consortium of educational events hosted by CIS Conference, Inc., a non profit organization dedicated to provide educational and networking opportunities for utility and government professionals.

Mission:

The 311 Synergy Group provides a professional, unbiased environment for in-depth and on-going discussion of current issues and common interests among current and prospective 311 government call center professionals and technical support staff.

Objectives:

• Educate membership on current issues related to 311 and one call government centers
• Provide networking access to the knowledge base of other 311 and one call government centers members
• During the formation year, meet during CS Week.  Plan for 2 meetings per year, Spring and Fall.  Spring meeting will be during CS Week.  Fall meeting will be at a City sponsored location or via webinar
• Create year-round networking opportunities through web casts, blogs/listservs, newsletters, face-to-face meetings and other discussion forums
• Create professional development opportunities that include  networking with  other 311 and one call government centers participants and call center certifications

Membership:

• Open to all government entities with an interest in 311 and one call government centers
• Steering committee memberships open to government call center professionals and technical support staff with 311 and one call government call centers
• Administrative support for the steering committee provided by CS Week
• Partner relationships with other 311 industry groups can be created with CSWeek and the 311 Synergy Group

Leadership:

• The chairperson of the 311 Synergy Group will serve on the Planning Committee member for CS Week
• The chairperson of the 311 Synergy Group will be the focal point for planning presentations for the 311 Track of the CIS Conference

Meeting:

The Spring 2010 meeting will be held at CS Week Conference 34 at the Gaylord Opryland Hotel and Convention Center in Nashville, TN.