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April 27 - May 1, 2015   |   Charlotte Convention Center   |   Charlotte, NC

 

CS Week Second Tuesday Webinars

CS Week Second Tuesday Webinars

 

Sponsored by

CS Week Second Tuesday Webinars | Simple Energy

 

Featuring top-rated speakers addressing the hottest topics in utility customer engagement.

 

CS Week continues to expand its educational and communications outreach through social media and fresh technologies. These free webinars are scheduled for the second Tuesday of every month.

 

For someone who has never attended CS Week, the live webinars are a sample of the quality and content of the 60-plus Conference workshops. Managers who attend regularly are already using Second Tuesday to share a work-related webinar with their employees and then discuss its applicability to their utility.

 

 

Click on a presentation title for additional information and to register now.

 


 

October 14, 2014

Tuesday | 2:00 pm ET

Credit & Collections

Manage Bad Debt with Tools You Already Have

Scott Mullis, Interim Director of Customer Relations, Greenville Utilities Commission

 

 

November 11, 2014

Tuesday | 2:00 pm ET

Credit & Collections

A Comprehensive Approach to Improving Credit & Collections

Michael Kelly, Manager, Collection Operations, PSE&G

 

 

December 9, 2014

Tuesday | 2:00 pm ET

Customer Engagement

The Golden Rule Brings ComEd Closer to the Gold Standard

Frank Scumacci, General Manager, eChannels, ComEd

 

 

January 13, 2015

Tuesday | 2:00 pm ET

Credit & Collections

Self Service Reconnection Processes

Keith Jennings, Director, Enterprise Applications, Energen Corporation

 

 

February 10, 2015

Tuesday | 2:00 pm ET

Smart Infrastructure

Lessons Learned When Selecting Customers for a Smart Grid Pilot

Gail Allen, Sr Manager, Customer Intelligence, Kansas City Power & Light Company

 

 

March 10, 2015

Tuesday | 2:00 pm ET

Billing

Revenue Recovery: Water Loss Programs & Beyond

Herb Firsching, Interim Director of Customer Operations, Gainesville Regional Utilities

 

 

April 14, 2015

Tuesday | 2:00 pm ET

Strategies & Management

Best Practices in CIS Implementations

Hydro Ottawa Limited

Mandi Lesher, Consumer Services Manager, Intermountain Rural Electric Association

 

On Demand (click title to view archived presentation)

 

 

Strategies and Lessons Learned in Customer Engagement

 

Meter-to-Cash: Improving Customer Experience and the Bottom Line

 

Canadian Smart Meter Programs

 

The Magic of Setting Appointments

 

Delivering Traditional Prepay with Smarter Technology

 

Best Practices in CIS Implementations (Small Utility)

 

Green Button Update

 
Optimizing Customer Receipt of Energy Assistance Through Outreach
 
Effective Credit & Collections Strategies
 
Getting Better with a Little Help from My Friends
 

Connecting Our Customers to a Smart Energy Future

 

Managing Collections in Tough Economic Times

 

Implementing Bill Presentment and Redesign

 

Driving Customer Service Excellence through a Strategic Customer Service Plan

 

Engagement, Empowerment, Efficiency: A Demand-Side Strategy for an Energy Smart Customer

 

Creating a Corporate Culture of Coaching

 

Integrating Customer, Mobile Workforce, and GIS Systems

 

CIS Implementation Case Studies

 

Best Practices in Quality Management

 

Building a Customer Centric Website

 

An Independent Smart Meter Validation Study

 

Revenue Assurance in an AMI/AMR Age

 

Impact and Value of Dynamic Pricing

 

Transforming the Role of CSR to Meet the Changing Needs of Your Business

 

Utility Customer Service through Social Media

 

CIS Implementation Case Study

 

Effective and Engaging Training Techniques

 

     
 
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