Featuring top-rated speakers addressing the hottest topics in utility customer engagement.

CS Week continues to expand its educational and communications outreach through social media and fresh technologies.

For someone who has never attended CS Week, the live webinars are a sample of the quality and content of the 60-plus Conference workshops. Managers who attend regularly are already using Second Tuesday to share a work-related webinar with their employees and then discuss its applicability to their utility.

The webinars are scheduled for the second Tuesday of every month at 2:00 p.m. ET. Register for upcoming webinars or view archived recordings below.

March

03/13/2012

An Independent Smart Meter Validation Study

Register Now!

Donny Helm, Manager, Technology

Oncor

April

04/10/2012

Building a Customer Centric Website

Register Now!

Patrick Duffy, Manager, Customer Service

DTE Energy Corporation

Previous Webinars

February

02/14/2012

January

01/10/2012

Impact and Value of Dynamic Pricing

Jessica Cain, Director, Customer Relations & Strategy

Connecticut Light & Power Company

December

12/13/2011

Transforming the Role of CSR to Meet the Changing Needs of Your Business

November

11/08/2011

Xcel Energy, Inc.

Anna Moehagen, Correspondence Representative

Xcel Energy, Inc.

Stephanie Spalding, Sr Research Associate

E Source

October

10/11/2011

CIS Implementation Case Study

View Archived Presentation

Chris Montoya, Director, Information Technology

El Paso Electric Company

Ken Nichols, Business Process Manager

Alagasco

September

09/13/2011

Effective and Engaging Training Techniques

View Archived Presentation

Penny Tootle, Customer Service Supervisor

Las Vegas Valley Water District