CS Week Second Tuesday Webinars

Featuring top-rated speakers addressing the hottest topics in utility customer engagement.

CS Week continues to expand its educational and communications outreach through social media and fresh technologies.

For someone who has never attended CS Week, the live webinars are a sample of the quality and content of the 60-plus Conference workshops. Managers who attend regularly are already using Second Tuesday to share a work-related webinar with their employees and then discuss its applicability to their utility.

The webinars are scheduled for the second Tuesday of every month. Check back often for upcoming presentation schedule.

Previous Webinars (click title to view archived presentation)

March

03/12/2013

Connecting Our Customers to a Smart Energy Future

February

02/12/2013

Managing Collections in Tough Economic Times

January

01/08/2013

Implementing Bill Presentment and Redesign

December

12/11/2012

Driving Customer Service Excellence through a Strategic Customer Service Plan

November

11/13/2012

Engagement, Empowerment, Efficiency: A Demand-Side Strategy for an Energy Smart Customer

October

10/09/2012

Creating a Corporate Culture of Coaching

September

09/11/2012

Integrating Customer, Mobile Workforce, and GIS Systems

August

08/14/2012

CIS Implementation Case Studies

July

07/10/2012

Best Practices in Quality Management

April

04/10/2012

Building a Customer Centric Website

March

03/13/2012

An Independent Smart Meter Validation Study

February

02/14/2012

Revenue Assurance in an AMI/AMR Age

January

01/10/2012

Impact and Value of Dynamic Pricing

December

12/13/2011

Transforming the Role of CSR to Meet the Changing Needs of Your Business

November

11/08/2011

Utility Customer Service through Social Media

October

10/11/2011

CIS Implementation Case Study

September

09/13/2011

Effective and Engaging Training Techniques