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April 27 - May 1, 2015   |   Charlotte Convention Center   |   Charlotte, NC

 

CS Week Second Tuesday Webinars

CS Week Second Tuesday Webinars

 

Sponsored by

CS Week Second Tuesday Webinars | Simple Energy

 

Featuring top-rated speakers addressing the hottest topics in utility customer engagement.

 

CS Week continues to expand its educational and communications outreach through social media and fresh technologies.

 

For someone who has never attended CS Week, the live webinars are a sample of the quality and content of the 60-plus Conference workshops. Managers who attend regularly are already using Second Tuesday to share a work-related webinar with their employees and then discuss its applicability to their utility.

 

These free webinars are scheduled for the second Tuesday of every month. Check back often for schedule updates.

 


 

On Demand (click title to view archived presentation)

 

 

 

 

July

07/08/2014

Meter-to-Cash: Improving Customer Experience and the Bottom Line

     

February

02/11/2014

Canadian Smart Meter Programs

     

January

01/14/2014

The Magic of Setting Appointments

     

December

12/10/2013

Delivering Traditional Prepay with Smarter Technology

     

November

11/12/2013

Best Practices in CIS Implementations (Small Utility)

     

October

10/08/2013

Green Button Update

     
August 08/13/2013 Optimizing Customer Receipt of Energy Assistance Through Outreach
     
July 07/09/2013 Effective Credit & Collections Strategies
     
April 04/09/2013 Getting Better with a Little Help from My Friends
     

March

03/12/2013

Connecting Our Customers to a Smart Energy Future

     

February

02/12/2013

Managing Collections in Tough Economic Times

     

January

01/08/2013

Implementing Bill Presentment and Redesign

     

December

12/11/2012

Driving Customer Service Excellence through a Strategic Customer Service Plan

     

November

11/13/2012

Engagement, Empowerment, Efficiency: A Demand-Side Strategy for an Energy Smart Customer

     

October

10/09/2012

Creating a Corporate Culture of Coaching

     

September

09/11/2012

Integrating Customer, Mobile Workforce, and GIS Systems

     

August

08/14/2012

CIS Implementation Case Studies

     

July

07/10/2012

Best Practices in Quality Management

   

April

04/10/2012

Building a Customer Centric Website

 

 

March

03/13/2012

An Independent Smart Meter Validation Study

 

 

February

02/14/2012

Revenue Assurance in an AMI/AMR Age

   

January

01/10/2012

Impact and Value of Dynamic Pricing

 

 

December

12/13/2011

Transforming the Role of CSR to Meet the Changing Needs of Your Business

   

November

11/08/2011

Utility Customer Service through Social Media

   

October

10/11/2011

CIS Implementation Case Study

 

 

September

09/13/2011

Effective and Engaging Training Techniques

 

 

     
 
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