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ISBN:
978-1-59370-178-9
$69.00
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Energy Efficiency:
Principles and Practices
By Penni McLean-Conner
The latest book by Penni
McLean-Conner is an outline for utilities,
government agencies and power generators for
educating consumers on conservation, better
resource management, and a smaller carbon
footprint. These techniques are not only of
interest to the modern consumer, but also can
maximize opportunities for demand-side
management. Demand-side management programs are
effective methods for reducing peak demand of
electricity, helping to curb escalating
electricity prices for consumers, allowing power
generators greater control of the electrical
loads and promoting overall conservation of
stretched resources. This book offers proven
strategies for creating, delivering and
maximizing demand-side management, truly a smart
approach for your organization!
Details
Order this book*
*Remember to use CIS10 at
checkout to receive a 10% discount! |
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ISBN:
978-1-59370-053-9
$69.00
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Customer Service: Utility
Style
By Penni McLean-Conner
Learn how to:
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Build an aligned motivated team
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Offer new services and products to meet your
customers’ needs
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Reduce unbilled losses in your meter to cash
cycle
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Create effective channel management
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Define, measure and map your key customer
service processes
-
Utilize workforce management tools
Details
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*Remember to use CIS10 at
checkout to receive a 10% discount! |
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ISBN:
978-1-59370-039-3
$79.00 |
Revenue Protection:
Combating Utility Theft and Fraud
By Karl Seger, Ph.D.
Features & benefits:
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Learn how to establish a revenue protection
program.
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Learn how to conduct a theft or fraud
investigation.
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Learn how to recover lost revenues.
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Suitable for meter shop supervisors,
customer service managers, utility
investigators, and security personnel.
Details
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*Remember to use CIS10 at
checkout to receive a 10% discount! |
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ISBN:
978-0-87814-604-8
$69.00 |
Energy Marketing Handbook
By Denise Warkentin-Glenn
Contents:
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Introduction to energy marketing
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Evolution in the energy industry
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The interplay between gas and electricity
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Retail wheeling
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Wholesale wheeling
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Alliances and special marketing
relationships
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Buying and selling energy through electronic
energy exchanges
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Managing risk in a competitive environment
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Appendices (glossary, acronyms, trade
groups, associations and federal agencies,
power marketers and contacts, a power
marketer’s business plan)
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Index
Details
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|
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ISBN:
978-1-59370-067-6
$69.00 |
Electric
Power Industry in Nontechnical Language, Second
Edition
By Denise Warkentin-Glenn
Benefits for readers:
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Impacts of new regulation
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Simple and clear explanation of generation,
transmission and governance
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How cleaner fuels and new technology are
transforming the industry
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The newest environmental standards
Details
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*Remember to use CIS10 at
checkout to receive a 10% discount!
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