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Innovation in Customer Service
Awards are presented to one large and one
small utility that have developed an innovative approach to
improving customer service in the meter-to-cash Customer Experience
Lifecycle. Inventive approaches may apply to any aspect of the
customer relationship within the Customer Experience Lifecycle.
Nominated projects will be evaluated
based upon:
These bullet
points are intended to
serve as examples only — they are not intended to be all-inclusive.
The Innovation in
Customer Service category will have two awards based on the Class (size of the
utility). These will be defined as Level
I and
Level
II. The
delineation of
Level
I will be utilities with gross revenues in
excess of $400 million.
Level
II will be utilities with less than
$400 million in gross revenues.
All
North American utility companies are eligible to participate in the
Expanding Excellence Awards program. Utilities include: gas,
electric, water, waste-water, sanitation, retail electric/gas, wirecos. |
