Who Interfaces with the Customer of the
Future?
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Wes Frye
Director, Internet Business Solutions
Cisco Systems |

Kerry Evans
Marketing Manager, Meters,
GE Energy |

Rilck Noel, Vice President & Global Managing
Director, Verizon |

Todd Arnold, Executive Advisor, UtiliPoint
International (Moderator) |
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Although smart metering has received widespread press
coverage, the demand for "Home Area Network" (HAN) energy management
solutions has attracted hundreds of startups as well as large
corporations. The media and the market have noted full-scale announcements
and entry from companies such as Cisco, GE Energy, and Verizon. Many believe that
the primary interest of these large companies is the projection that there
could be 20 million HAN-enabled households worldwide by the end of 2013.
This panel explores the computing demand of a HAN "inside the house" and
the opportunities that exist for leveraging the vast amounts of
information that will be available to both the customer and utility. |
Other sessions include:
Top of Mind Issues
Outsourcing Lessons
Learned
Interrupted: The Housing Correction
The Impact of Social Media on Customer Care
Latest Approaches to
Applying Technology to Customer Service
Promoting New Products and Services - Utility Best Practices to Effectively Reach
Customers
Home Energy Assistance: The Need
and Responses
The Implications of Complete
Meter Change Out
Aligning People and Strategy
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