May 1-2, 2012

Gaylord Texan

Dallas/Ft. Worth, TX

 

Agenda

Chip Bell

Executive Dinner

Hotel Accommodations

Advisory Panel

Steering Committee

CS Week

Questions, Comments or Suggestions? Contact:

Lisa Collins

Executive Summit Coordinator

 

The Next Killer App: Mobility

Vic Hatridge, VP/Chief Information Officer, Nashville Electric Service
David Green, EVP Customer & Market, North America, Elster Solutions
Eran Ofir, GM Global Utilities, Convergys Smart Revenue Solutions
Linda Jackman, Global VP, Utilities Industry Strategy, Oracle
Ogi Kavazovic, VP, Strategy and Marketing, Opower

Lisa Dalesandro, Senior Industry Principal - Utilities Practice, SAP

Mark Griffin, North America Practice Leader - Energy, Resources & Utilities, Tata Consultancy Services

 

Mobile computing adoption through iPhones, Droids, iPads and tablets is impacting how we engage our customers. Advances in mobile technologies are rapid and quickly overcoming traditional internet web apps. This session will explore these trends and discuss how mobile technology should be integrated into your channel management strategy.

 

Vic Hatridge | CS Week Executive Summit

Vic has served as Vice President/Chief Information Officer for Nashville Electric Service in Nashville, TN for eighteen years. He is responsible for all commercial computer and telecommunication systems. He holds a Bachelor’s Degree in Industrial Engineering and an MBA, both from Oklahoma State University in Stillwater, Oklahoma.

 

 

 

David Green | CS Week Executive Summit

David is the EVP Customers & Markets, North America for Elster Solutions. His responsibilities include all sales and marketing activities, regulatory affairs, and market analysis. Elster is one of the largest measurement and control providers in the world, with more than 200 million electricity, gas and water metering devices deployed over the last 10 years. Prior to joining Elster, David was SVP of Customer Service and Energy Conservation at Dominion Resources (Richmond, VA).

   
Eran Ofir | CS Week Executive Summit

Eran holds overall responsibility for establishing Convergys' position in the global utility market. With more than 18 years of experience managing IT and business development organizations across four continents, he has an excellent understanding of the global IT and utilities business. Before joining Convergys, Eran held a number of executive level positions including COO, CEO and country manager of Amdocs China and Amdocs South Africa where he was responsible for all aspects of the business including operations, R&D, delivery, marketing and business development. In these roles, he successfully conducted acquisition due diligence, post-merger integration, local joint ventures and business entity partial sale transactions. He served as Vice President at AOL Mobile where he established ICQ Mobiles' operations from inception and presided over the business at AOL Mobile's International markets. Eran holds a MBA and Bachelor of Science degree from Tel Aviv University, Israel.

   
Linda Jackman | CS Week Executive Summit

Linda studied Accounting and Information Systems in Perth, Australia. She has over 25 years’ experience in information systems. After 10 years working in Europe and two years working for the United Nations in Central America she moved to North America in 2001, where she continued work with utilities. In 2005 she joined SPL WorldGroup as VP of Product Management for Customer Care & Billing. She is now Oracle's Global VP Utilities Industry Strategy.

   
Ogi Kavazovic | CS Week Executive Summit Ogi Kavazovic is VP, strategy and marketing for Opower, a leading energy information software company providing the industry’s only cross-channel platform proven to drive energy efficiency gains. He is responsible for developing and coordinating the company's overall marketing approach. Ogi was one of the lead architects of a "smart field" data management platform for Schlumberger Information Systems, the foundations of which are incorporated into Smart Grid data management systems today. He received his BA and MS degrees in computer science from Harvard University.
   
Lisa Dalesandro | CS Week Executive Summit As the Senior Industry principal for SAP's North American Energy & Utility Practice, Lisa is responsible for driving thought leadership, customer collaboration and solution innovation for SAP's growing Energy and Utility practice.

Current projects include further defining SAP for Utilities solution portfolio on leading the SAP Enterprise Mobility Customer Innovation Council. Lisa is a seasoned professional - positive, motivated leader, highly dedicated to success.
   
Mark Griffin | CS Week Executive Summit Mark Griffin is the lead for TCS's business in North America for Energy, Resources and Utilities. Prior to this role he was Vice President of Business Operations for Energy Future Holdings responsible for the restructuring of EFH's (previously TXU) outsourced business functions. Mark has also served as Vice President and Officer at the Midwest ISO, the nation’s first federally approved regional oversight organization for the Electric Transmission and Utility Industry. While at the Midwest ISO he served as the Executive-in-Charge and Program Officer for the development and launch of the nation’s largest wholesale energy market. Prior to Midwest ISO Mark was a Partner with Deloitte Consulting where he provided oversight for engagements with clients such as AEP, Boston Gas, and Dayton Power & Light.
   

View other session topics:

 

Effective Customer Communications for Outage Management

 

Greening the Billing-to-Cash Process

 

Growth and Innovation in the Utility Business

 

The Social Utility

 

How Utility ARRA Grants are Advancing the Industry

 

Meeting Evolving Customer Requirements While Achieving Cyber Security

 

Evolving the Customer Relationship to Higher Levels of Engagement

 

Data Mining to Enhance Customer Service Delivery

 

Credit Strategies

 

Innovative Service: Strategies for Creating Growth and Bottom Line Impact

 

Green Button Intiative

 

   
   
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