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CS Week

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CS Week Conference 34

Expanding Excellence Awards

Questions, Comments or Suggestions? Contact:

Linda Morman

Executive Summit Coordinator

Interrupted: The Housing Correction

Danielle DiMartino, Financial Analyst, Federal Reserve Bank of Dallas

 

The reality of our nation's economy greatly affects our customers' ability to pay their household energy bills. Hear a top financial analyst from the Federal Reserve address how the increased numbers of home foreclosures, the downturn in home sales, federal financial bailouts, potential tax increases and health care legislation impact the energy industry.

 

 

 

 

 

Danielle DiMartino is a financial analyst at the Federal Reserve Bank of Dallas where she briefs policymakers, researches, writes and speaks about the interaction of the economy and the financial markets. She previously gained a global audience as a business columnist for the Dallas Morning News. She spent six years as a vice president at Credit Suisse in New York, working in the fixed income, equity and private equity markets. She earned her BBA as well as an MBA in finance and international business from the University of Texas and an MS in journalism from Columbia University.

 

Other sessions include:

Top of Mind Issues

Outsourcing Lessons Learned

The Impact of Social Media on Customer Care

Latest Approaches to Applying Technology to Customer Service

Promoting New Products and Services - Utility Best Practices to Effectively Reach Customers

Home Energy Assistance: The Need and Responses

Who Interfaces With the Customer of the Future?

The Implications of Complete Meter Change Out

Aligning People and Strategy

   
   
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