May 1-2, 2012

Gaylord Texan

Dallas/Ft. Worth, TX

 

Agenda

Chip Bell

Executive Dinner

Hotel Accommodations

Advisory Panel

Steering Committee

CS Week

Questions, Comments or Suggestions? Contact:

Lisa Collins

Executive Summit Coordinator

 

Data Mining to Enhance Customer Service Delivery

Gary Hayes, Division VP & CIO, CenterPoint Energy

 

Your utility collects masses of data these days, but how effectively are you employing the latest techniques to mine and use your customer data? Participants can expect to learn how utility data can be appended with other data sources to provide information and insight to enhance customer service delivery.

 

 

 

Gary joined CenterPoint Energy in 2010 as the division vice president and CIO. He leads the information technology solutions and infrastructure across CenterPoint Energy’s electric transmission and distribution, natural gas distribution, competitive natural gas sales and services, interstate pipelines and field services operations, serving more than five million metered customers in six states. Hayes joined CNP from TXU Energy where, as VP, business applications group, he led the development, deployment and operations of a portfolio of IT systems. Most notably, he led the very successful delivery of a technology solution for TXU Energy’s retail, operating, and marketing platform supported by SAP technology. Prior to joining TXU Energy, Hayes served as a director at Deloitte Consulting. His energy experience began at Oklahoma Gas and Electric Company, a regional regulated utility providing services to customers in Oklahoma and western Arkansas, and included the construction of three 550 megawatt power plants, the expansion of service and electric facilities across OG&E’s service territory and the SAP implementation for transmission and distribution operations, field services, facilities and transportation management. Hayes holds a BS in civil engineering from Oklahoma State University. He is a registered professional engineer and land surveyor.

 

 

View other session topics:

 

Effective Customer Communications for Outage Management

 

Greening the Billing-to-Cash Process

 

Growth and Innovation in the Utility Business

 

The Social Utility

 

How Utility ARRA Grants are Advancing the Industry

 

The Next Killer App: Mobility

 

Meeting Evolving Customer Requirements While Achieving Cyber Security

 

Evolving the Customer Relationship to Higher Levels of Engagement

 

Credit Strategies

 

Innovative Service: Strategies for Creating Growth and Bottom Line Impact

 

Green Button Intiative

 

   
   
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