The Implications of Complete Meter Change Out

Sharelynn Moore Director, Product Marketing Itron, Inc.	David Green Executive Vice President Elster	Mark Wyatt (Moderator) VP, Smart Energy Systems Duke Energy

What happens when a utility changes its entire metering infrastructure to smart meters? A panel of leading meter vendors discusses the staff, customer, technology, union and migration issues a utility faces in a complete change out.

 

Other sessions include:

Top of Mind Issues

Outsourcing Lessons Learned

Interrupted: The Housing Correction

The Impact of Social Media on Customer Care

Latest Approaches to Applying Technology to Customer Service

Promoting New Products and Services - Utility Best Practices to Effectively Reach Customers

Home Energy Assistance: The Need and Responses

Who Interfaces With the Customer of the Future?

Aligning People and Strategy