Innovative Service: Strategies for Creating Growth and Bottom Line Impact

Chip Bell

Customer-Focused Strategy Expert, Author

In tough economic times, keeping customers loyal is vital to growth and profits.

Chip Bell helps organizations create innovative service breakthroughs that cement relationships. He has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal and “all about me” customers. Dr. Bell reveals the best practices from top organizations leading the customer loyalty charge, giving you powerful cutting-edge ideas and unique strategies you can put into practice immediately. Bell’s impact on Executive Summit attendees will be nothing short of extraordinary.

View other session topics:

Effective Customer Communications for Outage Management

Greening the Billing-to-Cash Process

Growth and Innovation in the Utility Business

The Social Utility

How Utility ARRA Grants are Advancing the Industry

The Next Killer App: Mobility

Meeting Evolving Customer Requirements While Achieving Cyber Security

Evolving the Customer Relationship to Higher Levels of Engagement

Data Mining to Enhance Customer Service Delivery

Credit Strategies

Green Button Intiative