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Agenda |
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Tuesday, May 25 |
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7:30 am - 8:15 am |
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Breakfast |
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8:15 am - 8:30 am |
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Welcome |
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8:30 am - 9:30 am |
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Top of Mind Issues
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Kerry Overton, Deputy GM, Austin Energy |
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9:30 am - 10:30 am |
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Outsourcing Lessons Learned
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Jim Greer, SVP of Asset Management &
Engineering, Oncor Electric Delivery |
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11:00 am
- 12 noon |
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Interrupted: The Housing Correction |
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Danielle DiMartino, Financial
Analyst, Federal Reserve Bank of Dallas |
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12 noon - 1:00 pm |
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Executive Luncheon |
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1:00 pm - 2:00 pm |
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The Impact of Social Media on
Customer Care
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Charles Dickerson, VP of Customer
Care, Pepco Holdings, Inc. |
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2:00 pm - 3:30 pm |
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Panel
- Latest Approaches to Applying Technology to Customer Service
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Vinay Mehta, SVP, Global Development
& Delivery, Info Mgmt, Convergys |
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Linda Jackman, VP of Product
Management Utilities, Oracle |
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Stefan Engelhardt, Head of IBU
Utilities,
SAP AG |
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4:00 pm - 5:00 pm |
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Promoting New
Products and Services - Utility Best Practices to Effectively Reach Customers
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Penni McLean-Conner, VP of Customer
Care, NSTAR |
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5:00 pm - 6:00 pm |
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CS Week Exhibit
Hall |
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7:00 pm - 9:00 pm |
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Executive Dinner
at Old Hickory |
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9:00 pm - 9:30 pm |
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Hospitality Suites |
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Wednesday, May 26 |
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7:15 am - 8:00 am |
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Continental
Breakfast |
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8:00 am - 9:20 am |
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General Session & Keynote Speaker:
Joe Calloway
Performance Consultant & Business Author |
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9:45 am - 10:45 am |
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Home Energy
Assistance: The Need and Responses
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David Fox, Executive Director,
National Low Income Energy Consortium |
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George Coling, Executive Director,
National Fuel Funds Network |
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10:45 am - 12:00
pm |
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Panel - Who Interfaces with the
Customer of the Future?
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Wes Frye, Director, Internet
Business Solutions, Cisco Systems |
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Kerry Evans, Marketing Manager,
Meters, GE
Energy |
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Ed Lu, Advanced Projects Program
Manager, Google |
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Microsoft |
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Todd Arnold, Executive Advisor, UtiliPoint International (Moderator) |
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12 noon - 1:00 pm |
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Executive Luncheon |
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1:00 pm - 2:00 pm |
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Panel - The Implications of Complete
Meter Change Out
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David Green, Executive Vice
President, Elster |
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Sharelynn Moore, Director of Product
Marketing, Itron |
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2:15 pm - 3:15 pm |
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Aligning People
and Strategy
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Joe Calloway, Performance Consultant & Business
Author |
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3:15 pm - 3:30 pm |
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Wrap up |
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3:30 pm - 6:00 pm |
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CS Week Exhibit Hall |
