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May 19-20, 2009 | Washington, DC Gaylord National on the Potomac
Keynote Speakers:
Former US Secretary of Energy
General Manager Austin Energy
President & CEO Pepco Holdings, Inc.
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What is Your CIS Strategy?
Moderator: Rod Litke, Jericho Consulting
Other sessions include: Latest Approaches to Applying Technology to Customer Service Energy Efficiency - Leading the Parade About Building Customer Excellence Credit and Collections Success: Leveraging Your CIS to Combat the Growth in Uncollectibles How Customer Expectations are Driving a New Vision for Electric Utilities |
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| CS Week | 4817 N Hwy 1417 | Sherman, TX 75092-6605 | 903-893-3214 tel | 903-893-6136 fax | contact us | |||||||||
Panelists will speak on the approaches they are
seeing related to CIS strategy in the North American
marketplace. Strategies to be reviewed will include upgrades,
componentized replacement, portal front end, surround, replace,
status quo, or outsource. Panelists may also discuss the
integration of CRM functionality and stand alone vs. integrated
work order and asset management.