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Keynote Speaker
Tuesday,
May 19, 2009
The New Prosumer
Utilities continue to look for new
energy sources to build their customer base. One utility
in Texas has approached the search for energy sources in
another way.
Instead of more of the same, Austin
Energy has built a conservation power plant, replacing a
500 MW coal plant. This municipally-owned electric
utility is now working on a second 700 MWs of savings.
They are also looking for a power plant's worth of
distributed generation and, in the process, implementing
new strategies to change their customers into
prosumers.
 Roger
Duncan
General Manager
Austin Energy
Recognized by
Business Week
as one of the “Top 20 Individual Carbon Reducers” in
the world, Roger Duncan is the general manager of Austin
Energy, the municipal utility in Austin, Texas. It is
the 9th largest U.S. public power utility, serving a
population of one million with low-cost, reliable power,
and is nationally recognized for some of the most
advanced and successful energy efficiency, Green
Building and renewable energy programs in the nation.
Roger’s two decades in
city government include two terms on city council and
his years as director of the environmental department
for the City of Austin. He joined Austin Energy in 1998
as vice president for conservation, renewables and
environmental policy. As deputy general manager, he was
responsible for AE’s award-winning Green Building
program, distributed energy services, energy efficiency,
strategic planning, governmental relations, and air
quality.
His professional
associations include active involvement on the boards of
the Alliance to Save Energy, the U. S. Department of
Energy - State Energy Advisory Board, the Environmental
and Energy Study Institute, the Electric Drive
Transportation Association, the Public Sustainability
Partnership and the American Solar Energy Society.
Other sessions include:
Latest
Approaches to Applying Technology to Customer Service
What is Your CIS Strategy?
Energy Efficiency -
Leading the Parade
About Building Customer
Excellence
Credit and Collections Success:
Leveraging Your CIS to Combat the Growth in Uncollectibles
AMI/MDM Shootout
How Customers Expectations
Are Driving a New Vision for Electric Utilities
The Changing
Landscape of Contact Centers
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