Electric Utilities are evolving to become energy advisors to their customers. Electricity today does more than light homes and businesses. We see a future where success in our industry will be measured by companies offering new, innovative approaches to achieving these expectations.

Joseph M. Rigby

President and CEO

Pepco Holdings, Inc.

Joseph M. Rigby is president and chief executive officer of Pepco Holdings, Inc. (PHI), a regional energy holding company providing utility service to 1.9 million customers in Washington, DC, suburban Maryland, Delaware and southern New Jersey.

He began his career at Atlantic City Electric in 1979. Following the merger that formed Conectiv, he served as VP/general manager of gas delivery, then VP/general manager of electric delivery. Joe was elected president of Conectiv Power Delivery in 2002. He was senior VP and CFO of PHI for two years before being named executive VP and COO, responsible for IT and day-to-day operations of Pepco, Delmarva Power and Atlantic City Electric Company. He became president and CEO in March, 2009 after one year as president and COO, responsible for the competitive energy businesses Conectiv Energy and Pepco Energy Services.

Joe earned a bachelor's degree in accounting from Rutgers University and a master's degree in business administration from Monmouth University. He is a licensed CPA in New Jersey.

He serves on the boards of the Greater Washington Board of Trade and is chair of the finance committee of the United Way — National Capital Area. Joe served on the Delaware governor's highly productive energy task force.

Other sessions include:

Latest Approaches to Applying Technology to Customer Service

What is Your CIS Strategy?

Energy Efficiency - Leading the Parade

About Building Customer Excellence

The New Prosumer

Credit and Collections Success: Leveraging Your CIS to Combat the Growth in Uncollectibles

AMI/MDM Shootout

The Changing Landscape of Contact Centers