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May 19-20, 2009 | Washington, DC Gaylord National on the Potomac
Keynote Speakers:
Former US Secretary of Energy
General Manager Austin Energy
President & CEO Pepco Holdings, Inc.
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| CS Week | 4817 N Hwy 1417 | Sherman, TX 75092-6605 | 903-893-3214 tel | 903-893-6136 fax | contact us | ||||
The
energy efficiency parade is underway. Interest and demand upon
utility executives to develop and rapidly expand EE programs is
at unprecedented levels. Successful utility executives will
develop strategies and put in place infrastructure that places
them at the front of this parade. This session will focus on the
EE issues and strategies being discussed, debated and
implemented by leading EE program administrators, including:
Penni
McLean-Conner is vice president of customer care and
energy efficiency for NSTAR. From an energy efficiency perspective, she is
responsible for delivering a cost effective portfolio of electric and gas
programs to 1.4 million customers with a current budget of $50 million. From a
customer care perspective, she is responsible for customer inquiries, billing,
metering, credit and collections and energy services. Penni has over 20 years
in the utility business and is author of book “Customer Service: Utility
Style”. Her new book, “Energy Efficiency: Principles and Practices”, was
released in January 2009. She holds a BS in industrial engineering from
North Carolina State University and is a registered professional engineer. In
addition to serving as board chair and 2009 chair of CS Week, she chairs the
Consortium for Energy Efficiency, is president of the Northeast Energy
Efficiency Partnership, and serves on the boards of the Massachusetts Technology
Collaborative and New England Clean Energy Council, among others.