Why Attend CS Week Conference?
CS Week is the premier educational event for
professionals involved in the customer service and customer
information technology aspects of utility, cooperative and
municipal management.
CS Week is focused on the full spectrum of business processes from meter
to cash.
Find forums to discuss hurdles to
integration, the latest technologies and current challenges:
- AMI and MDM benefits, challenges
and technology and deployment
- Automating field service delivery
- Call center techniques,
strategies and technology
- Changing role of CSRs
- CIS selection and implementation
- Customer self-service strategies
- Customer service training and
techniques
- Customer survey data collection,
management and protection
- Credit & collections
- Demand Response
- Home Energy Management
- Integrating GIS with CIS
- Meeting customer demands
|
- Options for extending legacy
systems
- Outsourcing and multi-sourcing
- Payment and prepayment options
- Proven technologies, systems and
software
- Rate case management
- Regulatory factors
- Smart Grid Preparedness
- Smart Infrastructure
- Social Media
- Strategies for bill presentment
- Successful project management
- Systems implementations and
upgrades
|
C-level executives, VPs, managers, directors and
all levels of customer service personnel, marketing, rates &
regulations, call centers, collections, e-business, B2B, technology development and application support
professionals
benefit from comprehensive programs designed to enhance their
productivity and effectiveness as key personnel. Attendees gain
insights from knowledgeable speakers, profit from solutions and
ideas shared amongst peers and expand their awareness of the latest
trends and technologies.
CS Week brings together the largest number of
exhibitors and
consultants dedicated to customer service and IT in the utility industry,
providing each attendee the opportunity to learn about the newest
technologies and solutions on the market.
Due to the invaluable support of its many sponsors each
year, the CS Week venue registration fees remain the best value
of any educational event in the industry. |
