Keynote Speaker Tackles “Wired and Dangerous” Consumers

Chip Bell

Customer-Focused Strategy Expert

Thursday, May 3, 2012

8:20 am - 9:05 am

Sponsored by:     

The title of Chip Bell’s latest book, Wired and Dangerous, refers to the “new” customer who is distracted, disgruntled, harder to please than ever - and ready to spread the word quickly over the internet when things go wrong. His tested formula for restoring balance to the customer relationship by establishing what he calls “service calm” is sure to elicit great interest in Thursday’s General Session.

CS Week’s keynote speaker, Chip Bell has helped many Fortune 500 companies enhance their bottom lines and marketplace reputations through innovative customer-centric strategies designed to meet the needs of today’s picky, fickle, vocal and “all about me” customers. He will reveal the best practices from organizations leading the customer loyalty charge, giving the audience powerful ideas and unique strategies to put into practice immediately.

Chip Bell combines a lifetime of real world experiences with profound insights into customer loyalty and service leadership to electrify his audience. A former VP and director of management and organizational development for NCNB, now Bank of America, he holds graduate degrees in organizational psychology and human resources development from Vanderbilt University and George Washington University. The author of 19 books, he is considered a world-renowned authority on customer loyalty and service innovation.