CS Week Conference 36

  • Conference 36
  • Who Attends?
  • Why Attend?
  • Utility Industry Resources
  • Agenda
  • General Sessions
  • Keynote, Chip Bell
  • Special Event
  • Workshop Tracks
  • Women in Utilities
  • Sponsors
  • Exhibitors
  • Exhibit Hall Receptions
  • Vehicle Giveaway
  • Media Sponsors
  • CS Week

 

CS Week Conference 36 General Sessions

 

Wednesday, May 2, 2012

8:00 - 8:30 am

 

Keynote Speaker

Jim Greer

Senior Vice President, COO

Oncor Electric Delivery

 

Sponsored by:      Opower | CS Week 2012 Gold Sponsor

   

Wednesday, May 2, 2012

8:30 - 9:15 am

 

Expanding Excellence Awards Announcements

  • Best CIS Implementation

  • Best Smart Infrastructure Project

  • Innovation in Customer Service

   

Nick Sinai | CS Week 2012

Thursday, May 3, 2012

8:00 - 8:20 am

 

The Green Button Comes to CS Week

  

CS Week is honored to bring Nick Sinai, Senior Advisor in the White House Office of Science and Technology, to Conference 36 in Dallas/Ft. Worth. He will discuss the Green Button initiative now underway, allowing consumers to download their energy consumption data in an understandable, easy-to-use format.

   

Thursday, May 3, 2012

8:20 - 9:05 am

 

Keynote Speaker

Chip Bell

Customer-Focused Strategy Expert

 

Sponsored by:      Infosys Limited | CS Week 2012 Gold Sponsor

   

Friday, May 4, 2012

8:15 - 9:15 am

 

General Session Panel

Greatest Myths of Customer Service

 

 

Closing General Session Sponsored by:   Tendril | CS Week 2012 Silver Sponsor

 

 

 

 

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