Branding and Competitive Positioning Consultant, Customer Focused Teams, Author

Joe Calloway is a business writer and performance consultant whose client list reads like a “Who’s Who” in business. From IBM and BMW to American Express and Saks Fifth Avenue, a wide range of companies depend on Joe for insight into today’s marketplace.

His books include: Becoming a Category of One–How Extraordinary Companies Transcend Commodity and Defy Comparison , recommended by Publishers Weekly as “a no-nonsense guide to beating the competition;” Indispensable: How to Become the Company That Your Customer Can’t Live Without; and Work Like You’re Showing Off: The Joy, Jazz and Kick of Being Better Tomorrow than You Were Today.

CS Week and Electric Light & Power announce the 2010 Expanding Excellence Awards, designed to recognize and salute excellence in customer service. The Expanding Excellence Awards program honors outstanding contributions and innovations in utility customer service. Within this program are four distinguished awards: Best CIS Implementation, Best Smart Infrastructure/Grid Project, Innovation in Customer Service and Innovation in Extending a Legacy System.

Information Moves into the Home - The Energy Internet Battle

While smart metering has received large press coverage, demand for "Home Area Network" (HAN) energy management solutions has attracted hundreds of startups as well as several large corporations.  The media and the market have noted full-scale announcements and entry from companies such as Cisco, GE, Microsoft and Verizon.  Many believe that the primary interest of these large companies is the projection that there could be 20 million HAN-enabled households worldwide by the end of 2013.  Panelists from three/four of these large companies will explore the computing demand of a HAN “inside the house” and the opportunities that exist for leveraging the vast amounts of information that will be available to both the customer and utility.