Advanced Metering Infrastructure
Concentrates on the various aspects of metering and the collection of metering data for various purposes including AMI/AMR: Communications Architecture; Meter Inventory; Prepay Meters; Meter Read Routing; and GIS.

Meter Data Management
Deals with issues surrounding Meter Data Management (MDM) including: Data Warehousing; Load Management; Load Profiling; and Revenue Assurance.

Billing
Focuses on all aspects of residential, commercial and industrial billing including: e-Billing; Wholesale Billing; Billing for Other Services; Bill Print Services; Consolidated Bills; Revenue Assurance; Complex Billing; and Dynamic (Real-Time) Pricing.

Customer Contact Center
Explores current, emerging and enabling processes and technology in the areas of: Customer Acquisition; Customer Segmentation and Marketing; Channel Management; Telephony; DSM/Conservation; CRM; Web Self Services; Call Center Software; Outage Management; Work Management; GIS; Kiosks; and Document Management.

Payments
Examines various payment issues related to: Credit Cards; Debit Cards; e-Checks; Lockbox Operations; Treasury Functions; EBPP; Cashier Workstations; and Kiosks.

Credit and Collections
Considers new issues and best practices in the areas of: Credit & Collection Processes and Software; 3rd Party Collections; Mobile Workforce Management; Modeling and Scoring; Data Analytics; e-Checks; and Remote Disconnect through AMI.

Field Customer Service
Concentrates on various aspects of Field Operations including: Outage Management; Materials Management; Mobile Workforce Management; GIS; Communications Architecture; GPS; Broadband; Dispatch; Routing; and Scheduling.

Strategies and Management
Focuses on trends from a people, process and technology perspective by sharing information related to plans, strategies, trends and management of the Customer Service Lifecycle.

Exhibitor Showcase
Exhibitor forum for informing utility personnel about their products and services.