Selecting the Right CIS for My Organization

2-Day course:

Monday, May 18th and Tuesday May 19th.

This highly popular course has been expanded to a two day course and is designed for customer service and information technology professionals who are or will be serving on a CIS selection and implementation team. Attendees will learn the deliverables for the different phases: planning and design blueprint phase, solution scope and confirmation phase, and the installation blueprint phase. Step-by-step guidance, sample documents, evaluation forms and contracts for comparison and contrast will be provided.

Learning Objectives:

• The proper techniques for documenting requirements;

• Identifying potential solutions;

• Selecting the right solution;

• Developing a business case for management approval.

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