Vicki Weber is the Director of Customer and General Services for Avista Utilities. Her current responsibilities include Executive Sponsor for Avista’s major Customer Service System and Enterprise Asset Management replacement project, oversight of Contact Centers, Credit and Collections, meter to cash functions, and Facilities and General Service Management. Vicki has 35 years experience in the utility industry in various fields of electric, natural gas, and telecommunications. She serves on the Customer Service Executive Committee for the Western Energy Institute (WEI). She is a member of AGA/EEI and also an Executive Mentor for the Aspiring Leader Program at Avista Utilities. Vicki attended Lewis Clark State College and Kent State University. She has earned several industry awards and recognition for Contact Center performance as well as exceptional and innovative leadership.

Pat Dever is the Director of Application and System Programming for Avista Utilities. His current responsibilities include Executive Sponsor for Avista’s major Customer Service System and Enterprise Asset Management replacement project, oversight of Application Architecture, Data Architecture, Enterprise Integration, Application Development and Support. Pat has 18 years experience in software development in Medical Billing & Electronic Medical Records Management, 12 years experience in software development of Energy Trading and Risk Management, Utility Operational and Back Office Systems. He serves on the Corporate Services Board and Executive Committee for the Western Energy Institute (WEI). Pat also serves on the Hoopfest Operational Committee as the Technology Chair. Hoopfest is the largest 3-on-3 basketball tournament in the world. Pat attended ITT Technical Institute and City University and holds an Electrical Engineering Technology (EET) degree. Avista has earned several industry awards and recognition for their Customer facing self service Web (www.avistautilities.com).

Brent Dreher is a Senior Vice President with Five Point Partners focusing primarily on Client-Side Delivery Support services (CSDS) and Five Point’s Smart Grid offerings.

A former partner with Capstone Consulting, Brent has more than 24 years of consulting and entrepreneurial experience, including over 11 years with Accenture. Brent has worked with large regulated utilities, electric cooperatives and municipal utilities in areas such as strategic technology planning, CIS software selection and implementation, ERP software selection and implementation, organizational transformation, T&D work/asset management, GIS planning and integration, and SCADA software selection/integration. Brent has also overseen projects focusing on integration of outage management and mobile work force management applications with CIS, work management and financial systems.

Prior to joining Five Point Partners, Brent was a founder and president of BE Consulting. While at BE, Brent led the formation of BE’s utility industry practice, including the establishment of a Smart Grid strategy/business case offering. In his role as Senior Vice President of Outsourcing and Consulting Services at Alliance Data, Brent’s team was responsible for providing business process outsourcing and consulting services to over 50 utility clients, with annual revenues of over $140 million. In his 11 year tenure with Andersen Consulting (now Accenture), Brent led projects at clients such as Progress Energy and Duke Energy in a variety of engineering and operations areas in Generation, Transmission and Distribution.

Brent has a Bachelor of Science in Mathematics from Lambuth University and a Master of Business Administration from the Owen Graduate School of Management at Vanderbilt University.

Alec O'Brien is a director with Five Point Partners. He brings extensive experience in business requirements definition, solution design, change management, business process analysis and project management. Alec has in-depth experience with CIS selections and implementations, as well as quality assurance and quality control initiatives for large utility clients. He has also led organizational change management evaluations in the areas of asset design and analysis of CIS. Alec holds a Bachelor of Arts in political science and economics from the University of North Texas.