May 18-19, 2009 | Washington, DC

Gaylord National on the Potomac

College Coordinator

Agenda

Monday, May 18
7:00 am - 8:00 am		Registration
7:00 am - 8:00 am		Breakfast
8:00 am - 12:00 pm		Selecting the Right CIS for My Organization
		Project Management – Advanced Techniques for a Large IT Project
		Business Requirements Gathering and Testing - Two Crucial Project Phases
		Driving Performance Changes in Your Customer Contact Center
		Energy Efficiency: Principles and Practices
		AMI/MDM – Technology That Can Change Your Future
12:00 - 1:00 pm		Luncheon
1:00 pm - 4:00 pm		Selecting the Right CIS for My Organization
		Project Management – Advanced Techniques for a Large IT Project
		Business Requirements Gathering and Testing - Two Crucial Project Phases
		Driving Performance Changes in Your Customer Contact Center
		Energy Efficiency: Principles and Practices
		AMI/MDM – Technology That Can Change Your Future

Tuesday, May 19
7:00 - 8:00 am		Breakfast
8:00 am - 12:00 pm		Selecting the Right CIS for My Organization
		Project Management – Advanced Techniques for a Large IT Project
		Business Requirements Gathering and Testing - Two Crucial Project Phases
		Driving Performance Changes in Your Customer Contact Center
12:00 - 1:00 pm		Luncheon
1:00 pm - 3:00 pm		Selecting the Right CIS for My Organization
		Project Management – Advanced Techniques for a Large IT Project
		Business Requirements Gathering and Testing - Two Crucial Project Phases
		Driving Performance Changes in Your Customer Contact Center