May 18-19, 2009 | Washington, DC

Gaylord National on the Potomac

 

College Courses

Agenda

Registration

Hotel Information

Transportation

CPE Credit

 

CS Week

CS Week Synergy Groups

CS Week Executive Summit

CS Week Conference 33


 

Questions, Comments or Suggestions? Contact:

Mary Schock

College Coordinator

Agenda    
     

Monday, May 18

 

 

7:00 am - 8:00 am

 

Registration

7:00 am - 8:00 am

 

Breakfast

8:00 am - 12:00 pm

 

Selecting the Right CIS for My Organization

 

Project Management – Advanced Techniques for a Large IT Project

 

Business Requirements Gathering and Testing - Two Crucial Project Phases

 

 

Driving Performance Changes in Your Customer Contact Center

 

Energy Efficiency: Principles and Practices

    AMI/MDM – Technology That Can Change Your Future

12:00 - 1:00 pm

 

Luncheon

1:00 pm - 4:00 pm  

Selecting the Right CIS for My Organization

   

Project Management – Advanced Techniques for a Large IT Project

  Business Requirements Gathering and Testing - Two Crucial Project Phases
   

Driving Performance Changes in Your Customer Contact Center

 

Energy Efficiency: Principles and Practices

    AMI/MDM – Technology That Can Change Your Future
     

Tuesday, May 19

 

 

7:00 - 8:00 am

 

Breakfast

8:00 am - 12:00 pm

 

Selecting the Right CIS for My Organization

 

Project Management – Advanced Techniques for a Large IT Project

 

Business Requirements Gathering and Testing - Two Crucial Project Phases

 

 

Driving Performance Changes in Your Customer Contact Center

12:00 - 1:00 pm

 

Luncheon

1:00 pm - 3:00 pm  

Selecting the Right CIS for My Organization

   

Project Management – Advanced Techniques for a Large IT Project

  Business Requirements Gathering and Testing - Two Crucial Project Phases
   

Driving Performance Changes in Your Customer Contact Center

   
   
   
CS Week  4817 N Hwy 1417  |  Sherman, TX 75092-6605  |  903-893-3214 tel  |  903-893-6136 fax  |  contact us