Energy Efficiency: Principles and Practices

Proven Strategies for Creating, Delivering and Maximizing Demand Side Management.

Penni McLean-Conner, VP Customer Care, NSTAR

1-Day course:

Monday, May 18th

Energy and the use of energy are top of mind for customers, service providers and policy makers. Energy efficiency is one of the best investments to address energy and energy use.  As such, many utilities are launching or expanding Energy Efficiency and Demand Side Management programs.

This course is a primer for stakeholders interested in demand side management. Penni McLean-Conner bases the course on her latest book. The landscape of energy efficiency is changing rapidly. New energy efficiency ideas and programs are being developed everyday. This course will provide participants with the energy efficiency principles and practices that will enable them to plan, design and delivery excellent, cost effective energy efficiency programs.

All participants in this course will receive a signed copy of Penni's newest book, Energy Efficiency: Principles and Practices, for continued reference and review.

Penni McLean-Conner is vice president of customer care and energy efficiency for NSTAR. From an energy efficiency perspective, she is responsible for delivering a cost effective portfolio of electric and gas programs to 1.4 million customers with a current budget of $50 million.  From a customer care perspective, she is responsible for customer inquiries, billing, metering, credit and collections and energy services.  Penni has over 20 years in the utility business and is author of book “Customer Service:  Utility Style”.  Her new book, “Energy Efficiency:  Principles and Practices”, was released in January 2009.  She holds a BS in industrial engineering from North Carolina State University and is a registered professional engineer. In addition to serving as board chair and 2009 chair of CS Week, she chairs the Consortium for Energy Efficiency, is president of the Northeast Energy Efficiency Partnership, and serves on the boards of the Massachusetts Technology Collaborative and New England Clean Energy Council, among others.

Learning Objectives include:

• Learn how to create an energy efficiency culture in their organizations that is based on a solid business case;

• The energy efficiency life cycle;

• The various policy foundations that support successful energy efficiency programs;

• How to assess the marketplace;

• The principles around designing and delivering energy efficiency programs;

• Learn how to evaluate program success.

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