College Courses

CS Week College courses are facilitated by vendor-neutral consultant experts in the utility industry and customer service/IT community. Their expertise is well-respected and widely sought after. Participants will be equipped with deliverables and documentation that will be timely, relevant and helpful in transferring this knowledge to their utility. The real-world experience conveyed in an in-depth CS Week College course translates into real-world profitability.

CS Week College is intended for utility company attendees only.

	AMI and MDM – Take Advantage of the Future Capabilities Now 1-Day course: Monday, May 18th Earn up to 8 CPE credits for attending this course
	Driving Performance Changes in Your Customer Contact Center 1-Day course: Monday, May 18th Earn up to 8 CPE credits for attending this course
	Energy Efficiency: Principles and Practices 1-Day course: Monday, May 18th Earn up to 8 CPE credits for attending this course
	Credit and Collections – Succeeding Through an Economic Crisis 1 1/2-Day course: Monday, May 18th and Tuesday, May 19th Earn up to 13 CPE credits for attending this course
	Project Management – Advanced Techniques for a Large IT Project 1 1/2-Day course: Monday, May 18th and Tuesday, May 19th Earn up to 13 CPE credits for attending this course
	Selecting the Right CIS for My Organization 1 1/2 -Day course: Monday, May 18th and Tuesday, May 19th Earn up to 13 CPE credits for attending this course