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April 30 - May 4, 2012

Gaylord Texan Resort & Convention Center

Dallas/Ft Worth, TX

  

CS Week Board of Directors

 

CS Week Board of Directors | 2011-2012

Jerry Duvall, Rod Litke, Mark Wyatt, Penni-McLean Conner, Andrea Pelt and Sue Daulton.

Not pictured, Kerry Overton.

 

CS Week and all of its educational opportunities are shaped by the current issues impacting Customer Service and the utility industry. Courses, workshops and speakers are all chosen with care by dedicated professionals within the utility industry.

 

Click on the links below to contact any Board member and/or visit their company website:

 

Penni McLean-Conner

2012 Board Chairperson

Vice President, Customer Care

 

NSTAR

One NSTAR Way, MS SUM-SW310

Westwood, MA 02090-2341

 

penelope.conner@nstar.com

www.nstar.com

Mark Wyatt

2012 Conference Chair

VP, Smart Grid & Energy Systems

 

Duke Energy

400 S Tryon St #ST27E

Charlotte, NC  28285-1901

 

Mark.wyatt@duke-energy.com

www.duke-energy.com

       

Kerry Overton

2012 Summit Chair

Deputy General Manager, Shared Services

 

Austin Energy

721 Barton Springs Rd

Austin, TX 78704-1167

 

kerry.overton@austinenergy.com

www.austinenergy.com

Sue Daulton

Management Analyst

 

Tacoma Public Utilities

3628 S 35th St

Tacoma, WA 98409-3192

 

sdaulton@cityoftacoma.org

www.cityoftacoma.org

       

Andrea Pelt

IT Business Solutions Group Manager

 

Florida Power & Light Company

9250 W Flagler St

Miami, FL 33174-3414

 

andrea.pelt@fpl.com

www.fpl.com

Rod Litke | COO, CS Week

Rod Litke

COO

 

CS Week

4817 N. Hwy. 1417

Sherman, TX 75092-6605

 

rlitke@csweek.org

www.csweek.org

       

Jerry Duvall | CEO, CS Week

Jerry Duvall

CEO

 

CS Week

4817 N. Hwy. 1417

Sherman, TX 75092-6605

 

jduvall@csweek.org

www.csweek.org

   

 

     
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