CS Week | Board of Directors

May 5-9, 2014

San Antonio, TX

Henry B. Gonzalez Convention Center

CS Week Board of Directors

CS Week Board of Directors | 2011-2012

Jerry Duvall, Rod Litke, Mark Wyatt, Penni McLean-Conner, Andrea Pelt and Sue Daulton.

Not pictured: Kerry Overton and Todd Arnold*.

CS Week and all of its educational opportunities are shaped by the current issues impacting Customer Service and the utility industry. Courses, workshops and speakers are all chosen with care by dedicated professionals within the utility industry.

Click on the links below to contact any Board member and/or visit their company website:

	Penni McLean-Conner 2013 Board Chairperson Chief Customer Officer, SVP, Customer Group Northeast Utilities One NSTAR Way, MS SUM-SW310 Westwood, MA 02090-2341 penelope.conner@nstar.com www.nstar.com	Mark Wyatt VP, Grid Modernization Duke Energy 400 S Tryon St #ST27E Charlotte, NC 28285-1901 Mark.wyatt@duke-energy.com www.duke-energy.com

	Kerry Overton 2013 Summit Chair Deputy General Manager Austin Energy 721 Barton Springs Rd Austin, TX 78704-1167 kerry.overton@austinenergy.com www.austinenergy.com	Sue Daulton Management Analyst Tacoma Public Utilities 3628 S 35th St Tacoma, WA 98409-3192 sdaulton@cityoftacoma.org www.cityoftacoma.org

	Andrea Pelt 2013 Conference Chair IT Business Solutions Group Manager Florida Power & Light Company 9250 W Flagler St Miami, FL 33174-3414 andrea.pelt@fpl.com www.fpl.com	Todd Arnold* Managing Principal Smart Customer Insights, LLC 777 Pointe Drive Villa Hills, KY 41017 todd.arnold@smartcustomerinsights.com www.smartcustomerinsights.com

	Rod Litke CEO CS Week 2612 W Lamberth Rd, Ste 300 Sherman, TX 75092-5183 rlitke@csweek.org www.csweek.org	Jerry Duvall COO CS Week 2612 W Lamberth Rd, Ste 300 Sherman, TX 75092-5183 jduvall@csweek.org www.csweek.org

*Associate Member