CS Week | Board of Directors

April 30 - May 4, 2012

Gaylord Texan Resort & Convention Center

Dallas/Ft Worth, TX

CS Week Board of Directors

CS Week Board of Directors | 2011-2012

Jerry Duvall, Rod Litke, Mark Wyatt, Penni-McLean Conner, Andrea Pelt and Sue Daulton.

Not pictured, Kerry Overton.

CS Week and all of its educational opportunities are shaped by the current issues impacting Customer Service and the utility industry. Courses, workshops and speakers are all chosen with care by dedicated professionals within the utility industry.

Click on the links below to contact any Board member and/or visit their company website:

	Penni McLean-Conner 2012 Board Chairperson Vice President, Customer Care NSTAR One NSTAR Way, MS SUM-SW310 Westwood, MA 02090-2341 penelope.conner@nstar.com www.nstar.com		Mark Wyatt 2012 Conference Chair VP, Smart Grid & Energy Systems Duke Energy 400 S Tryon St #ST27E Charlotte, NC 28285-1901 Mark.wyatt@duke-energy.com www.duke-energy.com

	Kerry Overton 2012 Summit Chair Deputy General Manager, Shared Services Austin Energy 721 Barton Springs Rd Austin, TX 78704-1167 kerry.overton@austinenergy.com www.austinenergy.com		Sue Daulton Management Analyst Tacoma Public Utilities 3628 S 35th St Tacoma, WA 98409-3192 sdaulton@cityoftacoma.org www.cityoftacoma.org

	Andrea Pelt IT Business Solutions Group Manager Florida Power & Light Company 9250 W Flagler St Miami, FL 33174-3414 andrea.pelt@fpl.com www.fpl.com		Rod Litke COO CS Week 4817 N. Hwy. 1417 Sherman, TX 75092-6605 rlitke@csweek.org www.csweek.org

	Jerry Duvall CEO CS Week 4817 N. Hwy. 1417 Sherman, TX 75092-6605 jduvall@csweek.org www.csweek.org

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