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Agenda |
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Sunday, May 18 |
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9:00 AM - 6:00 PM |
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College Registration |
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9:00 AM - 6:00 PM |
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Exhibitor Registration |
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Monday, May 19 |
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CS Week College |
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7:00 - 8:00 AM |
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Registration |
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7:00 - 8:00 AM |
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Breakfastsponsored by
Certegy Payment Services |
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8:00 AM - 4:00 PM |
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Call Monitoring – Maximizing the Value and Making
a Difference to Your Call Center, Your Company and Your Customers
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8:00 AM - 4:00 PM |
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AMI/MDM – Technology that
Can Change Your Future
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8:00 AM - 4:00 PM |
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Project Management – Advanced
Techniques for a Large IT Project
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8:00 AM - 4:00 PM |
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Selecting the Right CIS for My Organization
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8:00 AM - 4:00 PM |
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Business Requirements Gathering and Testing
- Two Crucial Project Phases |
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12:00 - 1:00 PM |
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Luncheon
sponsored by
Axon Solutions, Inc. |
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CS Week Conference |
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8:00 AM - 6:00 PM |
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Exhibitor Registration |
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8:00 AM - 6:00 PM |
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Conference Registration
sponsored by
First Data Utilities |
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Tuesday, May 20 |
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CS Week Executive Summit |
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(Invitation-Only) |
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7:45
- 8:45 AM |
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Breakfast |
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8:00 - 8:45 AM |
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Keynote
Speaker:
Barry T. Smitherman
Chairman
Public Utility Commission of Texas |
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8:45
- 9:00 AM |
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Welcome |
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9:00
- 10:00 AM |
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Smart Meters: Data Management and Security Implications |
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10:30
- 11:30 AM |
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New Strategies and
Technologies for Credit and Arrears |
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11:30 AM - 12:30 PM |
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Luncheon |
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12:30 - 1:30 PM |
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Multi-Generational
Workforce |
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2:00 - 3:00 PM |
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Intelligent Grid
- Utility of the Future |
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3:30
- 4:30 PM |
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Work
at Home: CSRs, IT, and more |
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4:30
- 6:00 PM |
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Exhibit Hall |
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7:00
- 9:00 PM |
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Dinner at Club Giraud |
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CS Week College |
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7:00 - 8:00 AM |
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Breakfast
sponsored by
MasterCard Worldwide |
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8:00 AM - 3:00 PM |
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Call Monitoring – Maximizing the Value and Making
a Difference to Your Call Center, Your Company and Your Customers
|
|
8:00 AM - 3:00 PM |
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Project Management – Advanced
Techniques for a Large IT Project
|
|
8:00 AM - 3:00 PM |
|
Selecting the Right CIS for My Organization
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8:00 AM - 3:00 PM |
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Business Requirements Gathering and Testing
- Two Crucial Project Phases |
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12:00 - 1:00 PM |
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Luncheon
sponsored by
NISC |
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CS Week Synergy Groups |
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9:00 AM - 3:00 PM |
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311 Synergy Group
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8:30 AM - 3:00 PM |
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Accenture Customer/1 User Group
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8:30 AM - 3:00 PM |
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Oracle Synergy Group
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8:30 AM - 3:00 PM |
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SAP Synergy Group
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8:30 AM - 3:00 PM |
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Ventyx Synergy Group
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7:30 AM - 3:00 PM |
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UtiliPoint AMI/MDM Working Group
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CS Week Conference |
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7:30 AM - 6:00 PM |
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Conference Registration
sponsored by
First Data Utilities |
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8:00 - 11:00 AM |
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Exhibitor Registration continues |
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3:00 - 6:00 PM |
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Exhibit Hall Hours |
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3:15 - 3:45 PM |
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Attendee Orientation |
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4:00 - 6:00 PM |
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Welcome
Reception
sponsored
by
Oracle |
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6:15 - 7:30 PM |
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Women in Utilities
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7:30 - 9:30 PM |
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Hospitality Suites |
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Wednesday, May 21 |
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CS Week Executive Summit |
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(Invitation-Only) |
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7:30
- 8:30 AM |
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Breakfast |
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8:30
- 9:00 AM |
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Conference 32 General Session: |
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Welcome
Jerry Duvall
CEO
CS Week
Penni McLean-Conner
2008
Conference Chair
VP, Customer
Care
NSTAR |
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9:00
- 9:50 AM |
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Keynote Speaker
Steve
Bartley
Deputy General Manager
CPS Energy |
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10:30 AM - 12:00 PM |
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AMI/MDM Shootout |
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12:00 - 1:00 PM |
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Luncheon |
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1:00
- 3:00 PM |
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Keynote Speaker:
David Goldstein
Author
Saving
Energy, Growing Jobs |
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3:00
- 3:15 PM |
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Wrap
Up |
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CS Week Conference |
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7:30 - 8:30 AM |
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Continental Breakfast
sponsored by
First Data Utilities |
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8:00 - 11:45 AM |
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Registration |
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8:30 - 9:00 AM |
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General Session Welcome |
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Jerry Duvall
CEO
CS
Week
Penni McLean-Conner
2008 Conference Chair
VP, Customer Care
NSTAR |
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9:00 - 9:50 AM |
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Keynote Speaker:
Steve Bartley
Deputy General Manager
CPS Energy
sponsored
by
IBM |
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9:00 - 11:45 AM |
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Invitation-Only Demonstrations |
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10:00 - 10:15 AM |
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Break
sponsored
by
Alliance Data |
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10:15 - 11:45 AM |
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Session 1
Workshops |
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11:45 AM - 1:00 PM |
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Lunch in Exhibit Hall
sponsored
by
Black & Veatch,
Enterprise Management Solutions |
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11:45 AM - 5:00 PM |
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Exhibit Hall Hours |
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1:15 - 2:15 PM |
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Session 2
Workshops |
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2:15 - 2:30 PM |
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Break
sponsored
by
Alliance Data |
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2:30 - 3:30 PM |
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Session 3
Workshops |
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3:30 - 5:00 PM |
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