Agenda

Sunday, May 18

9:00 AM - 6:00 PM

College Registration

9:00 AM - 6:00 PM

Exhibitor Registration

Monday, May 19

CS Week College

7:00 - 8:00 AM

Registration

7:00 - 8:00 AM

Breakfast

sponsored by Certegy Payment Services

8:00 AM - 4:00 PM

Call Monitoring – Maximizing the Value and Making a Difference to Your Call Center, Your Company and Your Customers

8:00 AM - 4:00 PM

AMI/MDM – Technology that Can Change Your Future

8:00 AM - 4:00 PM

Project Management – Advanced Techniques for a Large IT Project

8:00 AM - 4:00 PM

Selecting the Right CIS for My Organization

8:00 AM - 4:00 PM

Business Requirements Gathering and Testing - Two Crucial Project Phases

12:00 - 1:00 PM

Luncheon

sponsored by Axon Solutions, Inc.

CS Week Conference

8:00 AM - 6:00 PM

Exhibitor Registration

8:00 AM - 6:00 PM

Conference Registration
sponsored by First Data Utilities

Tuesday, May 20 

CS Week Executive Summit

(Invitation-Only)

7:45 - 8:45 AM

Breakfast  

8:00 - 8:45 AM

Keynote Speaker:

Barry T. Smitherman

Chairman

Public Utility Commission of Texas

8:45 - 9:00 AM

Welcome

9:00 - 10:00 AM

Smart Meters: Data Management and Security Implications

10:30 - 11:30 AM

New Strategies and Technologies for Credit and Arrears

11:30 AM - 12:30 PM

Luncheon

12:30 - 1:30 PM

Multi-Generational Workforce

2:00 - 3:00 PM

Intelligent Grid - Utility of the Future

3:30 - 4:30 PM

Work at Home: CSRs, IT, and more

4:30 - 6:00 PM

Exhibit Hall

7:00 - 9:00 PM

Dinner at Club Giraud

CS Week College

7:00 - 8:00 AM

Breakfast

sponsored by MasterCard Worldwide

8:00 AM - 3:00 PM

Call Monitoring – Maximizing the Value and Making a Difference to Your Call Center, Your Company and Your Customers

8:00 AM - 3:00 PM

Project Management – Advanced Techniques for a Large IT Project

8:00 AM - 3:00 PM

Selecting the Right CIS for My Organization

8:00 AM - 3:00 PM

Business Requirements Gathering and Testing - Two Crucial Project Phases

12:00 - 1:00 PM

Luncheon

sponsored by NISC

CS Week Synergy Groups

9:00 AM - 3:00 PM

311 Synergy Group

8:30 AM - 3:00 PM

Accenture Customer/1 User Group

8:30 AM - 3:00 PM

Oracle Synergy Group

8:30 AM - 3:00 PM

SAP Synergy Group

8:30 AM - 3:00 PM

Ventyx Synergy Group

7:30 AM - 3:00 PM

UtiliPoint AMI/MDM Working Group

CS Week Conference

7:30 AM - 6:00 PM

Conference Registration
sponsored by First Data Utilities

8:00 - 11:00 AM

Exhibitor Registration continues

3:00 - 6:00 PM

Exhibit Hall Hours

3:15 - 3:45 PM

Attendee Orientation

4:00 - 6:00 PM

Welcome Reception

sponsored by Oracle

6:15 - 7:30 PM

Women in Utilities

7:30 - 9:30 PM

Hospitality Suites

Wednesday, May 21

CS Week Executive Summit

(Invitation-Only)

7:30 - 8:30 AM

Breakfast

8:30 - 9:00 AM

Conference 32 General Session:

Welcome

NSTAR

9:00 - 9:50 AM

Deputy General Manager

CPS Energy

10:30 AM - 12:00 PM

AMI/MDM Shootout

12:00 - 1:00 PM

Luncheon

1:00 - 3:00 PM

Keynote Speaker:

David Goldstein

Author

Saving Energy, Growing Jobs

3:00 - 3:15 PM

Wrap Up

CS Week Conference

7:30 - 8:30 AM

Continental Breakfast
sponsored by First Data Utilities

8:00 - 11:45 AM

Registration

8:30 - 9:00 AM

General Session Welcome

NSTAR

9:00 - 9:50 AM

Keynote Speaker:
Steve Bartley

Deputy General Manager

CPS Energy

sponsored by IBM

9:00 - 11:45 AM

Invitation-Only Demonstrations

  10:00 - 10:15 AM

Break
sponsored by Alliance Data

10:15 - 11:45 AM

Session 1 Workshops

11:45 AM - 1:00 PM

Lunch in Exhibit Hall

sponsored by Black & Veatch, Enterprise Management Solutions

11:45 AM - 5:00 PM

Exhibit Hall Hours

1:15 - 2:15 PM

Session 2 Workshops

2:15 - 2:30 PM

Break
sponsored by Alliance Data

2:30 - 3:30 PM

Session 3 Workshops

3:30 - 5:00 PM