Our Mission
We look forward to continuing our
heritage of outstanding service to the utility community
through its strong leadership, vision and commitment to
excellence. Mark your calendar and make plans now to join
your colleagues from around the globe for CS Week at the
Gaylord Texan Resort & Convention Center, April 30 - May
4,
2012 in Dallas/Ft. Worth, Texas.
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The mission of CS Week is to plan and
deliver professional, unbiased, educational opportunities in
a cost-effective manner for the electric, gas,
water/wastewater utilities, cooperatives and municipalities
throughout North America and the world. |
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CS Week Conference is known for
its exceptional educational sessions, spectacular networking
opportunities and unparalleled exhibit hall showcasing the
latest technologies and services. Attendees listen to inspiring
keynote speakers; they may choose from over fifty
utility-relevant workshops; and visit with over 100 companies
specializing in customer care. All of the events are designed to
increase understanding of key issues and enhance effectiveness
of utility industry professionals.
The mission of CS Week
Conference is to plan and deliver professional, unbiased,
educational opportunities in a cost-effective manner for the
electric, gas, water/wastewater utilities, cooperatives and
municipalities throughout North America and the world. |
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CS Week Executive Summit, "A
Forum for Thought Leadership," Is an invitation-only event,
planned by senior utility executives for senior utility
executives, it provides a forum to address strategic concerns,
and future developments effecting utility customer service.
The mission of CS Week
Executive Summit, a CS Week symposium, is to plan and
deliver professional, unbiased, educational opportunities in
a cost-effective manner for senior-level management of
electric, gas, water/wastewater utilities, cooperatives and
municipalities throughout North America and the world. |
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CS Week College courses offer a full
day of in-depth attention to current, critical utility customer
service challenges. Topics often include how to select and
implement a new CIS system, trends in contact center technology
and practice, project management, multi-sourcing, and AMI/MDM.
The mission of CS Week
College, a CS Week forum, is to plan and deliver
professional, unbiased, in-depth, educational opportunities
in a cost-effective manner for the electric, gas,
water/wastewater utilities, cooperatives and municipalities
throughout North America and the world. |
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CS Week Synergy Groups are our
newest expansion. They are designed to allow software users from
around the world to gather and meet the software developers. In
this setting they are able to discuss current and future
developments.
The mission of CS Week
Synergy Groups, a CS Week forum, is to provide a
professional unbiased environment conducive to in-depth
discussion of current issues and common interests of groups,
such as CIS application user groups, or other affinity
groups, in the electric, gas, water/wastewater, utilities,
cooperatives, and municipalities throughout North America
and the world. |
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